Skip to content

General information

Career area
United States
Work Location(s)
500 Woodward Avenue, Detroit, MI, 601 S. Tryon Street, Charlotte, NC
Ref #
Posted Date
Monday, March 21, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Lead the customer contact center and IVR Architecture strategy to provide solution architecture to application delivery teams. Partner with engineering leadership and line of business executives to create a best in class platform for Ally servicing. 

The Work Itself

  • Portfolio Scope – Customer Contact Center & IVR
  • Develop and drive the short- and long-term architecture strategy and portfolio needs for key business segments 
  • Serve as an esteemed technical mentor to architecture and software development colleagues.
  • Provide cost effective solutions that enable the business and maximize flexibility to integrate with other systems.
  • Supports the development of architecture principles, styles, patterns, and standards for systems across the business, translating corporate strategy into technical strategy.
  • Lead cross-functional team to drive peer reviews, gain consensus, and finalize proposed solutions with all partners.
  • Communicate and validate architecture with executive IT partners, architects, and technologists.
  • Review legacy architecture, identify components strategically aligned for re-architecture, monitor technology usage for end of life cycle.
  • Develop application modernization and cloud migration strategy for the portfolio.

The Skills You Bring

  • Bachelor's degree in Computer Science, Information System, or other relevant field of study
  • 7+ years of proven experience
  • Ability to guide, mentor, and coach a technical teams
  • Ability to develop enterprise guidelines and standards
  • Expert knowledge of the software development process and how it fits within the IT architecture and infrastructure
  • Expert knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs
  • Ability to lead or interact with and provide architectural design guidance to project teams made up of employee, business partner, and/or supplier resources
  • Ability to effectively communicate with other senior leaders of IT on program strategies and plans and negotiate quality solutions
  • In-depth technical knowledge with the following technologies: Java, JS, Amazon Web Services, REST, API design
  • Familiarity with these technologies: IVR, Salesforce, Data Modelling, ML

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.   

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.