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General information

Career area
United States
Work Location(s)
601 S. Tryon Street, Charlotte, NC
Ref #
Posted Date
Monday, February 14, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Seeking an innovative and results oriented Application Manager of Conversational AI Application Development to lead the development of conversational experience for customers. The ideal candidate will have experience leading software development teams using AI/NLP based solutions. They will have extensive experience in working with cross functional partners and stakeholders as well as mentoring and coaching team members. Additionally, they will have solid understanding and experience in leveraging agile processes, devops practices and cloud-based computer systems.

If you are passionate about creating a positive customer experience and thrive in leading through the possibilities and ambiguity characteristic of an emerging technology, come join us!

The Work Itself

As an Application Manager of Conversational AI Application Development, you will be leading a team of engineers in creating an incredible experience for our customers across conversational channels. The candidate should be passionate about the latest developments in the field of NLP and user experience in conversational interfaces, Has experience leading and mentoring a team of developers, developing streamlined processes, continuous improvement and incremental delivery methods. Candidate should be familiar with the intricacies of interacting with multiple business partners in an Agile methodology environment.

Partner with the Business, UX design and back-end API teams to create world-class customer experiences using Conversational AI.

Lead a team of developers comprised of Ally Associates and contractors (onshore and offshore)

Mentor developers who are highly skilled and passionate about AI/NLP and customer experience as well as early talent.

Own and enforce secure coding standards through peer code reviews and automation

Effectively communicate technical solutions and recommendations to senior level management in both Technology and Lines of Business

A strong commitment to delivering business value through a combination of innovation and mature operating models.

The Skills You Bring

To be successful in this role, you should bring:

A strong bias for thoughtful action.
7+ years of experience in or strong understanding of AI and NLP technology.
Hands on experience in software development, with strong coding practices, preferably including Python.
Understanding of application stacks and DevOps workflows.
Excellent communication skills at all levels, from team members to senior management.
A commitment to mentoring, coaching and talent development.
A strong drive to solve problems of all types.
An intense dislike of waste and activities that add no value to team growth or productivity.
An entrepreneurial spirit, and comfort with uncertainty and ambiguity.
A firm belief in exchanging constructive and respectful feedback.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit   

 Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.