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General information

Career area
Customer Care
Work Location(s)
12850 W. Gran Bay Pkwy, Jacksonville, FL, 2911 Lake Vista Drive, Lewisville, TX, 4000 Lexington Ave. North, Shoreview, MN, 500 Woodward Avenue, Detroit, MI, 601 S. Tryon Street, Charlotte, NC
Remote?
No
Ref #
12972
Posted Date
Thursday, June 16, 2022
Working time
Full-time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Suppliers perform critical activities on behalf of the Customer Care and Experience organization.  The Supplier Relationship Owner Analyst will be responsible for the management and oversight of critical supplier(s) to ensure Ally Bank’s interests are protected and the services are delivered according to the contract.  This role will manage operational performance, issue and risk management and will require interactions across numerous functional groups with the focus on relationship building, and collaboratively creating solutions.  The Relationship Owner (RO) will monitor operational expense through overseeing metrics and SLAs: track and communicate issues to resolution and monitor supplier scorecards. 

Although a sound knowledge of Customer Care and / or Supplier Management is preferred, given the right candidate’s qualifications this may be something which could readily be acquired during initial job transition. 

Some overnight travel may be required.

The Work Itself

·       Relationship Owner of a critical Ally supplier(s)

·       Develop ongoing monitoring routines based on Enterprise Third Party Risk Management Standards, operational metrics, Service Level Agreement (SLAs), and financial targets.

·       Ensure service level agreements are met and, if not, that appropriate remediation is completed, and controls implemented.

·       Complete monthly invoice reconciliation

·       Track and monitor trends in volumes and supplier related expenses.

·       Develop third party contingency plans, complete Inherent Product Service Risk Assessments (IPSRA) and Performance Assessments.

·       Participate in Control Effectiveness Reviews (CER) and audits.

·       Remediate issues and create actions plans for open issues or self-identified issues.

·       Manage and understand supplier processes, ensure documentation is adequate and aligns to the process

·       Ensure process supplier compliance through the execution of a variety of compliance testing, lead all remediation activities when applicable

·       Lead projects and initiatives as they arise

·       Perform other duties as assigned to meet business needs

The Skills You Bring

·       Bachelor’s degree preferred or 3-5 years relevant experience in the financial services, auto or servicing industry.

·       Broad working knowledge of vendor management

·       Intermediate Excel & PowerPoint

·       Experience with driving continuous business improvement processes

·       Excellent oral and written communication skills

·       Thrives in a dynamic environment – no standard day

·       Self-motivated and strong problem-solving skills.

·       High aptitude for new skills, flexibility around work assignments, and strong desire to work as part of a team

·       Detail-oriented, deadline driven, self-directed and an organized individual with leadership attributes.

·       Multi-task oriented, with vigorous time management skills.

·       Is optimistic, embraces possibilities, supportive and motivating; recognizes changes as creating opportunities

How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

     

    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

     

    Who We Are:

     

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

     

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

     

    Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

     

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.