Ally Financial Careers

• Partner closely with Human Resources and Recruiting to identify, recruit, hire, and develop Specialists.
• Help define and develop business processes with existing Bank Customer Care vendor and internal partners.
• Establish Specialist objectives.
• Help management prepare and present regular business performance reviews.
• Deliver Operational Objectives Closely supervise, support, and empower team to serve Ally's Customers.
• Handle escalated calls from Specialists.
• Meet and exceed targets for service level, quality, customer satisfaction, and process excellence.
• Develop and maintain thorough knowledge of policies and procedures Manage staff.
• Provide daily direction and communication to Specialists to achieve operational objectives.
• Develop and coach Specialists.
• Provide performance feedback on a regular basis to each team member.
• Write and administer performance reviews.

• 4+ years in Customer service or financial services industry preferred. 
• Prior supervisory experience needed.
• Associate or Bachelor's degree in business-related discipline preferred.
• Passion for delivering an exceptional experience to Ally Customers.
• Commitment to teamwork, resolving conflicts productively, and developing long-term relationships.
• Strong work ethic and sense of urgency to complete objectives.
• Strong managerial, and decision-making skills.
• Ability to create an environment which motivates a diverse group of staff members.
• Good conflict resolution and negotiation skills.
• Project management skills, strong leadership skills and excellement communication skills (oral and written)

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.