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Ally Financial Careers

General information

Career area
Customer Service
Work Location(s)
2911 Lake Vista Drive, TX
Remote?
No
Ref #
19205
Posted Date
01-28-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Reporting to the Operations Manager for Special Servicing, this position is primarily responsible for the performance and well managed aspect of the Deceased and Revisions Accounts Handling team within Special Servicing. This role will lead a team and all aspects of the Deceased and Revisions Accounts process which includes but is not limited to onboarding, training, quality, compliance, complaint coaching, reporting, performance management of both external suppliers and internal teams as well as performance business review decks.This position will also create and partner to implement strategies, market shifts and performance adjustments within the Deceased and Revisions team to support our continued effort drive cost efficiencies, performance lift and profitability for Ally.

Location: Lewisville, TX. Position is hybrid. Minimum 3 days in office, with 2 WFH days. 

The Work Itself

  • Be the face of Ally to our Deceased and Revisions Vendor network
  • Lead the Business Unit in consistency, guidance and direction in matters concerning the interpretation and application of Ally BCP policies, standards, best practices and business continuity planning software, tools and priorities.
  • Hold Vendors accountable to applicable laws and regulations associated with the Deceased accounts / Revisions procedures
  • Lead / own conducting annual reviews of NAO BCP for changes to business operations, structure, risk profile, personnel changes and geographical location in addition to continuous strategic updates to processes and procedure.
  • Lead any compliance/cost issues related to supplier
  • Lead in developing/ driving /refining appropriate metrics to measure supplier performance
  • Lead any supplier due diligence, performance management, market shift and / or termination
  • Adhere to standard cadence of On-site visits to suppliers as needed / requested to ensure compliance as well as performance reviews / quality standards and trends
  • Lead designated projects from start to finish focusing on process efficiency and compliance with Ally's policies and procedures
  • Montior and update necessary RCSA controls and ensure those controls are being evidenced appropriately
  • Demonstrates strong analytical, process mapping, and organizational skill set
  • Demonstrates a high degree of personal accountability, passion, and execution
  • Other duties as assigned

The Skills You Bring

  • 5 + years experience in account servicing in Financial industries preferred and specific experience as a supervisor or leader preferred
  • Bachelor's degree preferred
  • Certifications in area of specialization strongly preferred
  • High level of written and oral communication skills
  • Progressive experience in developing/executing strategies on staffing plans and managing budgets
  • Ability to maintain strict confidentiality
  • Detail oriented with strong problem-solving skills; strong analytical skills
  • Negotiation/conflict resolution skills
  • Must be an independent worker with strong time management skills
  • Project / Process Management framework knowledge and application is a preferred
  • Ability to handle multiple tasks and meet deadlines in fast paced environment;
  • Able to travel overnight (25% +/-)

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) 
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $70000 - $120000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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