Sr Redemptions Rep - Loss Prevention .
The Opportunity
*Monday - Friday, 8AM - 5PM Central
*3 days in the office + 1 flex day, 2 days remote / from home (Monday & Friday)
*Colony, Plano, Fort Worth, Dallas, DFW, Arlington, Mid Cities (Grapevine, Hurst, etc) - all commutable areas
*Mix of by phone & email and reporting work
Currently the redemptions Escalations Team has a opening for a Sr. Loss Prevention Representive. If you are a person who likes excitement in a fast paced environment this just might the place for you.
The Work Itself
- Receive and fulfill requests from other departments within Ally.
- Complete a variety of control-based tasks.
- Assist in partnership with complaints.
- Multitasking by phone in multiple systems simultaneously
- Adherence to laptop security policies, and work from home polices as needed.
- Communicates via phone or email effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests
- Expert data entry and word processing skills
- Knowledge of Ally systems preferred
- Ability to exercise judgment to research and solve operational problems where the answer is not apparent
- Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of supervisor
- Perform qualitative review of individual situations, identify trends, and make recommendations
- effectively work on projects to determine risk verses benefit for potential process and/or procedure updates.
- Experience in data entry, reporting & analysis, inventory audits, and reconciliations
- Respond promptly to suppliers and value partners on various requests
- Collect information, coordinate activities with others, and resolve issues
· Ability to work in a high-volume environment while achieving cycle time and accuracy requirements
· Support various business and/or department level projects
· Works closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.)
· Work closely with outside repossession companies, forwarders and Skip Supplier
· Meet internal goal metrics and be self-driven to exceed those goals
· Meet compliance QC call monitoring requirements
· May handle high volume daily inbound and outbound phone calls in Spanish and in English in Skip accounts; typically, will speak with Customers, Related parties, Skip Suppliers, Dealers and Third parties
- Some College Preferred
- Train and coach Team Members
- SME Knowlegde
The Skills You Bring
- HS diploma or equivalent required.
- Associate's degree preferred in business or related may be used as a proxy for the experience
- Performs clerical, administrative and technically based activities and/or supporting tasks.
- Requires intermediate knowledge of Microsoft Office programs, high proficiency preferred.
- Redemption operations preferred.
- Intermediate written and oral communication skills.
- Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence preferred when applying lessons learned from one experience to the next opportunity.
- Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.
- Bilingual Preferred