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General information

Career area
Work Location(s)
2911 Lake Vista Drive, Lewisville, TX
Ref #
Posted Date
Friday, July 15, 2022
Working time

The Opportunity

*Monday - Friday, 8AM - 5PM Central

*3 days in the office + 1 flex day, 2 days remote / from home (Monday & Friday) 

*Colony, Plano, Fort Worth, Dallas, DFW, Arlington, Mid Cities (Grapevine, Hurst, etc) - all commutable areas 

*Mix of by phone & email and reporting work

Currently the redemptions Escalations Team has a opening for a Sr. Loss Prevention Representive. If you are a person who likes excitement in a fast paced environment this just might the place for you. 

The Work Itself

  • Receive and fulfill requests from other departments within Ally.
  • Complete a variety of control-based tasks.
  • Assist in partnership with complaints.
  • Multitasking by phone in multiple systems simultaneously
  • Adherence to laptop security policies, and work from home polices as needed.
  • Communicates via phone or email effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests
  • Expert data entry and word processing skills
  • Knowledge of Ally systems preferred
  • Ability to exercise judgment to research and solve operational problems where the answer is not apparent
  • Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of supervisor
  • Perform qualitative review of individual situations, identify trends, and make recommendations
  • effectively work on projects to determine risk verses benefit for potential process and/or procedure updates.
  • Experience in data entry, reporting & analysis, inventory audits, and reconciliations
  • Respond promptly to suppliers and value partners on various requests
  • Collect information, coordinate activities with others, and resolve issues

·          Ability to work in a high-volume environment while achieving cycle time and accuracy requirements

·          Support various business and/or department level projects

·          Works closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.)

·          Work closely with outside repossession companies, forwarders and Skip Supplier

·          Meet internal goal metrics and be self-driven to exceed those goals

·          Meet compliance QC call monitoring requirements

·          May handle high volume daily inbound and outbound phone calls in Spanish and in English in Skip accounts; typically, will speak with Customers, Related parties, Skip Suppliers, Dealers and Third parties

  • Some College Preferred
  • Train and coach Team Members
  • SME Knowlegde

The Skills You Bring

  • HS diploma or equivalent required.
  • Associate's degree preferred in business or related may be used as a proxy for the experience
  • Performs clerical, administrative and technically based activities and/or supporting tasks.
  • Requires intermediate knowledge of Microsoft Office programs, high proficiency preferred.
  • Redemption operations preferred.
  • Intermediate written and oral communication skills.
  • Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence preferred when applying lessons learned from one experience to the next opportunity.
  • Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.
  • Bilingual Preferred