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Ally Financial Careers

General information

Career area
Technology
Work Location(s)
601 S. Tryon Street, NC
Remote?
No
Ref #
20595
Posted Date
08-29-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

Shape the future of digital servicing at Ally.

We’re looking for a visionary Senior Director of Product to lead the charge in transforming how millions of customers interact with Ally. This role owns a high-impact portfolio of four core products spanning six customer communication channels—voice, chat, secure messaging, email, chat bots, and voice bots—as well as enterprise-scale back-office automation. You’ll set the strategy, launch breakthrough capabilities, and build the technology platforms that power Ally’s contact center and customer experience operations.

As the Senior Director of Product, you will lead cross-functional teams to deliver products that are secure, scalable, and relentlessly focused on customer experience. You’ll partner with engineering, operations, and design leaders to push the boundaries of what’s possible—introducing AI-driven solutions, simplifying customer journeys, and creating experiences that feel effortless from first interaction to resolution. The role will hold a highly influential role and is responsible for delivering various capabilities to meet strategy, initiatives and established goals.

If you’re a strategic thinker with a bias for action, a passion for technology, and the leadership skills to inspire high-performing teams, this is your opportunity to make a measurable difference at scale.

Join us and help shape the next generation of digital servicing—where technology and human connection meet to deliver exceptional customer experiences.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

Lead enterprise-scale product delivery for contact center across digital and voice channels, including responsibility for roadmaps for functions, support infrastructure, and operational enhancements - and lead the execution of that roadmap, coordinating efforts and aligning activities across both internal and external organizations. Maintain, sustain and identify product improvements for respective scope including investigation of competitive assessments and research best in class practices. Own the vision and roadmap for four core products serving six communication channels and back-office automation capabilities. Sell the strategic vision to executive management for approval and funding. Introduce and scale AI-powered capabilities that transform call handling, authentication, and self-service. Manage multi-million-dollar budgets and strategic vendor partnerships to maximize value and accelerate delivery. Align complex business needs with innovative technology solutions, bringing stakeholders together to deliver measurable impact. Mentor and grow top-tier product talent, fostering a culture of innovation, ownership, and results.

The Skills You Bring


  • 10+ years of experience developing and execution of plans, initiatives, and communications related to specific products.
  • 7+ years managing teams of product owners or simliar.
  • Bachelors degree in business, marketing, information systems, or a related field or equivalent work experience preferred.
  • Experience defining/documenting competitive markets requirements and opportunities and provide ongoing support that ensures the competitiveness of existing products.
  • Proven track record leading large-scale product portfolios in financial services or other complex, regulated industries.
  • Expertise in product strategy, agile delivery, and end-to-end lifecycle management.
  • Demonstrated success integrating AI/ML into customer-facing or operational products.
  • Strong leadership, communication, and influencing skills with the ability to inspire cross-functional alignment.
  • Experience managing significant budgets and strategic vendor relationships. 
  • A balance of innovation and operational rigor, with a deep understanding of risk, compliance, and security in product delivery.
Preferred Experience:
  • 5 years of call center or contact center experience, directly or indirectly.

 #LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $165000 - $240000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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