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Ally Financial Careers

General information

Career area
Customer Care
Work Location(s)
1100 Virginia Drive, PA, 2911 Lake Vista Drive, TX
Remote?
No
Ref #
20853
Posted Date
10-03-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

A facilitator plays a key role in equipping Ally employees with the necessary skills to provide top tier service to our customers. As a member of the Learning, Strategy, & Delivery team in CC&E L&D, you and your team will have primary responsibility for delivering learning solutions to the Deposit Operations team. This is great opportunity for a self-starter who has a passion for leveraging their prior experience and expertise to help others grow using a strategic mindset to identify opportunities, develop solutions, and execute delivery plans with precision and intentionality. We as L&D are the model of a growth mindset, always in pursuit of ways to be even better. 

This role can be based in our Fort Washington or Lewisville offices to align with our primary business support teams. 

The Work Itself

  • Gain, maintain, and proactively improve upon skills to facilitate, train, and present content to various audiences at a high-level. 
  • Train the full portfolio of Deposit Ops content (i.e. new hire, technology, and more) in a virtual, classroom, and/or hybrid environment. 
  • Gain, maintain, and proactively improve Subject Matter Expertise on relevant topics to elevate the learning experience during instructor-led training (ILT) 
  • Proactively suggest and execute improvements to training materials as appropriate based off comprehension of adult learning theories, learner/leadership feedback, and measures of success outcomes. 
  • Maintain and monitor training records and reporting using systems such as Workday, Jira, ClassMarker, and SharePoint (ex. attendance, completion rates, proof of learning scores, etc.). 
  • Administer and monitor results of various measures of success associated with learning effectiveness. 
  • Partners with and supports other CC&E L&D teams (LXD & KM) for content creation/modification, knowledge article alignment, and policy and procedure execution. 
  • Collaborate with the Deposit Ops business line teams to further enhance employee development and proactively support learning solutions for current and anticipated performance challenges. 
  • Support audit requirements for the department making sure all documents and materials are properly maintained and in compliance with guidelines (i.e. annual review process). 
  • Maintain awareness of ongoing CC&E L&D training initiatives to provide support via preparation, execution, and/or ongoing tasks to support L&D from the end-to-end project management standpoint (ex. Care College, Annual Review, cross-LOB training, etc.) 
  • Own assigned trainings end-to-end from logistical setup, content preparation, fluid training execution, successful transition to production, to receiving and analyzing feedback and performance results. 

The Skills You Bring

  • 1 year of experience in Deposit Operations or as a L&D Facilitator required
  • Experience facilitating instructor-led (in person), virtual instructor-led, video and blended delivery using various tools (e.g., Zoom, Teams) preferred.
  • Educational background in Learning & Development or related field, or equivalent work experience preferred.
  • Understanding and passion for adult learning theory, needs assessment, and instructional design methods. 
  • Strong oral and written communication skills, including the ability to communicate in settings of various sizes and using multiple media. 
  • Ability to orchestrate multiple activities at once to accomplish a goal and use logic and methods to solve difficult problems effectively. 
  • Ability to effectively manage/contribute to projects and provide advice/direction in primary areas of expertise. 
  • Ability to collaborate across the organization with multiple levels of leadership. 
  • Demonstrates initiative and personal accountability, meets work demands according to the highest standards, maintains confidentiality, acts with honesty and integrity in all situations, and is viewed as a trusted partner. 
  • Proficient in MS Office Suite (especially PowerPoint) 
  • Comfortable using both quantitative and qualitative data/analysis to drive decision-making. 

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $55000 - $80000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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