Ally Financial Careers

If you are skilled at customer service and love to help people find solutions, this may be a great fit for you! You'll be helping service members while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally SCRA team member, you'll be identifying active-duty military customers, applying interest rate caps, protecting against repossession, and managing specialized accounts. You will act as a liaison between the borrower and other lines of the business to prevent improper collection actions. We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance.

Candidates must be able to work a fixed schedule of 9:00 AM–6:00 PM Central Time Monday through Thursday, with an 8:00 AM–5:00 PM Central Time shift on Friday.

• Handle accounts with speed and accuracy while maintaining professionalism.
• Complete phone calls to meet required compliance, regulatory and state specific laws or standards
• Maintain established objectives for net losses; stay informed of changes in policies and procedures.
• Must maintain strict confidentiality.
• Utilize several computer programs to create letters, save files, research, communicate electronically, etc.
• Respond to customer inquiries via telephone, Shaw collection and Shaw Recovery workflows, Advantage case progressions, CRTS and/or e-mails within established time frame.
• Evaluate accounts to find a win/win solution to avoid loss.
• Document all accounts accurately and clearly
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity.
• Adhere to all state and federal laws in the handling of accounts.
• Communicate effectively and clearly with customers and internal employees
• Review legal documents presented to the courts and customer for accuracy and completeness
• Follow-up with counsel for deadlines/updates
• Utilize your excellent listening, oral, and written communication skills
• Escalate more complex or difficult issues to a higher level or management
• Prepare documents with accurate and complete details
• Route files to appropriate personnel in a timely fashion by quickly determining the right next step

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent
• Able to work 9am-6pm shift

Preferred Qualifications

• HS diploma or equivalent required.
• Prior experience in financial services or similar industry preferred.
• Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
• Excellent listening, oral - written communication skills.
• Attention to detail.
• Professional phone etiquette.
• Skip tracing skills preferred.
• Good follow up skills.
• Persuasive negotiation skills.
• Microsoft Windows and Internet-based applications experience required.
• Basic typing/data entry skills.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.
• Ability to multi-task.
• Performance Measurements may include:
• Maintain key performance metrics at required levels.
• Ability to make recommendations to management on unique cases
• Customer Service Skills: quick on the phone problem solving and a willingness to research any issue timely
• Microsoft Windows and Internet-based applications experience required