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General information

Career area
Technology
Work Location(s)
601 S. Tryon Street, Charlotte, NC
Remote?
No
Ref #
12228
Posted Date
Tuesday, May 31, 2022
Working time
Full-time

Ally and Your Career

  • Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

UX Designers are at the core of Ally Financial products, laying the foundation for the experiences that facilitate interactions with millions of users daily. This UX Designer will work to redesign the Salesforce Lightning interface for Ally’s customer care team -- empowering our customer care associates to more efficiently and effectively meet the needs of our customers.

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions.

The Work Itself

  • Collaborate with usability, content strategy, engineering and business stakeholders to conceive best-in-class digital Salesforce user experiences that align to Ally’s design principles, industry standards and emerging digital trends
  • Represent the UX practice—its ideals, standards, and methods—as an advocate, leading contributor, and subject matter expert to influence product enhancements that drive digital adoption and inspire customer loyalty
  • Interface regularly with leadership to share insights on user experience and build consensus on the most competitive product direction
  • Engage and lead colleagues in co-creation, knowledge sharing, constructive critique, and process improvement to elevate the practice of design at Ally
  • Faithfully represent, communicate, and carry out the direction of enterprise UX leadership to ensure design meets Ally standards, from end-to-end, across all customer journeys

The Skills You Bring

  • Passion for creating value for both internal and external Ally users, and enthusiasm for Agile processes that help develop these products
  • At least 3 years previous work experience in: UX Design, Customer Experience or Qualitative Research Innovation/ideation with a focus on user experience, understanding consumers/users, problem solving, organizing/conducting/analyzing quantitative or qualitative research, and recommending design-oriented solutions
  • Experience designing Salesforce Lightning interfaces preferred
  • Desire to work within a diverse group of people and passion for challenging the status quo
  • Ability to visualize information effectively and tailor presentations to the audience
  • Background in Communications, Graphic  or Web Design, Human Factors Engineering, Usability/Research, or Business Psychology, Cognitive Science, Human Computer Science, Professional Writing or other related disciplines

It’s not expected that any single candidate would fulfil all of these characteristics. For instance, we have wonderful team members who are really focused on their customers’ needs and building amazing user experiences, but didn’t work on banking products before joining Ally.

How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

     

    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

     

    Who We Are:

     

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

     

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

     

    Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

     

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.