Ally Financial Careers

This is a hybrid role, in office weekly with some work from home days 

The Senior Analyst, Employee Experience Design and Research will support and contribute to the evolution and development of Ally's employee experience – with an eye for design and distinct focus on listening to the employee voice, user experience and research, and enhancing key moments that matter across the employee lifecycle. As a thought leader and hands-on driver, you will listen, facilitate connections, design, and execute by working with key partners to support the development of  an employee experience that delivers on Ally's employee value proposition. Through partnership with HR stakeholders, technology experts, and business partners, this role will work to ensure the employee experience is intentionally considered and we deliver on our mantra to Do it Right. 

• Partner with the broader Employee Experience and Communications team and other stakeholders to define and execute Ally’s holistic employee listening strategy
• Design and conduct employee research related key moments that matter across the employee lifecycle and digital experiences across multiple products
• Collaborate with project teams across HR, technology, and business lines to define strategy, as well as site architecture and navigation for key HR employee portals
• Analyze multiple data sources – qualitative and quantitative – and identify trends, insights and opportunities to improve the employee experience
• Create evidence-based insights to guide technology and process design and enhancements
• Create experience maps that illustrate multiple user journeys – mapping out opportunities and recommendation to improve the experience
• Apply and evolve employee personas
• Develop use case scenarios, flow diagrams, site maps, wireframes, high-level functional specifications, task analyses based on personas and research, and integrating these into design
• Assist with user research plan and partner interviews to understand requirements and facilitate change for the sake of the ultimate user experience when needed
• Contribute to the transmission and publication of timely employee communications
• Manage multiple projects and competing priorities

• 3+ years of experience in human resources, communications, user research or experience and data analytics
• Bachelor’s degree (BA/BS) preferred or equivalent experience 
• Strong oral, analytical, and written communication skills with the ability to distill and communicate complex information and findings  with authority
• Expertise in Microsoft Excel, Word, PowerPoint
• SharePoint and User experience tools such as Mural (preferred) 
• Workday and ServiceNow experience preferred
• Proven experience in qualitative and quantitative research projects and data analysis and the ability to lead research projects through all stages required 
• Skilled at drawing conclusions, making inferences and presenting findings in succinct and actionable ways – driving decision-making
• Experience with employee listening and engagement efforts
• Experience creating and using current state or future state journey maps and user (employee) personas (preferred)
• Strong work ethic with a desire for continual learning, improvement, and perfecting details
• Strong interpersonal skills in working with various members at all levels across the organization
• Agility and urgency – the ability to work effectively in a fast-paced environment, managing multiple projects at a time
• Understanding and ability to work within a matrixed organization with multiple stakeholders and changing priorities