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General information

Career area
Work Location(s)
1000 N. West Street, Wilmington, DE, 128 S Tryon Street, Charlotte, NC, 500 West Madison Street, Chicago, IL, 500 Woodward Avenue, Detroit, MI, 601 S. Tryon Street, Charlotte, NC, 900 N. Arlington Heights, Itasca, IL
Ref #
Posted Date
Tuesday, June 21, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Sr. Analyst - Sales Operations Analyst to analyze, maintain, and improve organizational performance. They are highly competent process managers who use a variety of skills, such as project design, leadership, and management to ensure performance and process development. They also act as process analysts, business strategists, and project supervisors.

We are searching for Sr. Analyst - Sales Operations Analyst to assess, monitor, and enhance business performance for our Sales and Sales operations organization. In this role, you will analyze current practices and develop business process improvements as well as implement changes in workflows, structures, and teams to ensure continuous company performance.

To ensure success as a  Sr. Analyst - Sales Operations Analyst you should be a skilled communicator and be adept at business analysis and project implementation. An exceptional continuous improvement analyst will understand the latest management methodologies and embody top leadership principles and styles in their management duties.

The Work Itself

  • Analyzing customer and sales and sales operations processes and procedures.
  • Developing process enhancement strategies.
  • Investigating shortfalls, issues, and complaints in current business processes.
  • Establishing norms and standards of sales and sales operations performance.
  • Build testing methodologies to monitor the rollout of new products and services.
  • Collaborating with other stakeholders to enhance productivity and provider satisfaction.
  • Communicating ideas and opinions to other cross-functional teams.
  • Project Managing cohorts and teams of various sizes as assigned.
  • Staying up-to-date with developments in process optimization.
  • Develop and maintain daily, weekly, monthly and AdHoc reporting and ensure the information is readily accessible to the field sales organization via posting on the Sales Performance site and via push report methods.
  • Identify operating/performance trends and outliers via interpretation of business intelligence data and quantitative analysis.
  • Assist with the development and implementation of appropriate metrics/reporting that drive business results and adoption of best practices.
  • Interprets and translates business data and intelligence into market insights and actionable reporting.
  • Communication with all levels of sales organization to support corporate objectives and identification of market growth opportunities and competitive landscape.
  • Enable sales teams for success through actionable recommendations and executive summaries to accompany data and analytics.
  • Support of and participation with the senior leadership team and matrix partners in revenue generation and process improvement opportunities.
  • Active role with greater sales performance team.

The Skills You Bring

  • A Bachelor's degree or equivalent experience in business administration, process management, or operations 2-5 years of experience
  • Lean Six Sigma certification desired
  • Kaizen, PDCA, BPR, Gap Analysis experience
  • Process mapping certification / experience
  • experience in process optimization, operations, or business management
  • A sharp eye for identifying weak points in processes and organization structures
  • A strategic and analytical mindset
  • An excellent communicator with top-notch presentation skills
  • A thorough understanding of latest process enhancement strategies
  • Dynamic thinking and problem-solving abilities

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:


Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit


Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.


We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.