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Ally Financial Careers

General information

Career area
Marketing
Work Location(s)
601 S. Tryon Street, NC
Remote?
No
Ref #
20587
Posted Date
08-22-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Research Manager, Voice of Customer works with the broader Research & Consumer Insights team to own and manage voice of customer (VOC) research initiatives at Ally.  This role includes working proactively with internal stakeholders to connect them to feedback provided by our customers to inform business strategy and improve the Ally customer experience.

Ally work location is Charlotte NC 

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

  • Own and manage existing VOC research efforts, including relationship, journey, and interaction surveys, across products and channels
  • Understand drivers of satisfaction and inform prioritization efforts based on impact to overall customer satisfaction
  • Use data and commentary to identify areas where additional customer research is needed to deep dive into identified pain points
  • Generate actionable insights with minimal supervision and guidance and regularly present to internal stakeholders to keep them informed on state of CX
  • Partner with enterprise analytics and data teams to combine perception metrics, behavioral data, and business metrics to understand holistic view of customer journeys on business performance/outcomes
  • Maintain and own relationships with marketing and digital partners, to ensure consistent execution of internal survey tools
  • Own and maintain text categorization model for theming, identification, and routing of customer commentary
  • Maintain plan for potential customer complaints to ensure the right internal teams are able to address in a timely manner
  • Educate internal stakeholders on VOC ecosystem and available data, and provide training for self-service dashboards and tools
  • Provide recommendations for new measurement tools and surveys as business needs arise
  • Establish, maintain, and own relationships with third-party research partners, to ensure quality execution of ongoing research and data captured

The Skills You Bring

  • Bachelor’s degree in marketing, business, social sciences, or related field preferred
  • 5+ years of market research or data analytics experience in a business to consumer setting required
  • Financial services experience is a plus
  • Experience designing and analyzing a range of qualitative and quantitative research, including questionnaire / discussion guide design, data analysis, report design / creation
  • Flexible and adaptable to changing needs
  • Storytelling - able to pull a storyline from data, not just report numbers. Able to summarize key takeaways with implications for the business for executive level consumption. 
  • Strong presentation skills – comfortable presenting and explaining ideas to others in both formal and informal settings. Able to adjust to the needs and preferences of the audience.
  • Strong analytical and critical thinking skills
  • Curious and collaborative nature
  • Excellent written and oral communication skills
  • Familiarity with Qualtrics XM platform, preferred

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $90000 - $150000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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