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General information

Career area
Vehicle Remarketing
Work Location(s)
17500 Chenal Parkway, Little Rock, AR
Ref #
Posted Date
Thursday, August 4, 2022
Working time

Ally and Your Career

  • Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

  • Let's Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes: Vehicle Return Management Transportation Logistics Inspection - Title Coordination Online and Physical Auction Sales Direct-to-Dealer Sales Direct-to-Customer Sales Visit to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position works with other team members to ensure that the daily workload of the center is completed.

The Work Itself

  • Builds solid peer-to-peer relationships in a team environment to meet operational needs.
  • Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests.
  • Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
  • Performs data entry, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
  • Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.
  • Problem solves issues affecting departmental operations, research possible solutions and provides recommendations to resolve Remarketing cases.
  • Responsible for ensuring compliance with Ally Policies and Procedures as well as regulatory requirements.
  • Identify and escalate issues to Senior Associate or SME’s.
  • Acknowledge and communicate process improvements and best practices as they pertain to the Remarketing Team.
  • Manage case volume at communicated metric performance.
  • Analysis of data required and expected decision making skills required.

The Skills You Bring

  • HS diploma or equivalent required.
  • 0-2 years’ experience in financial services or similar industry.
  • Associate degree or bachelor’s degree in business or related may be used as a proxy for the experience.
  • Basic knowledge of general/standard office and administrative procedures and methods Basic data entry and word processing skills.
  • Requires Proficiency in Microsoft Office programs
  • Significant Excel experience required.
  • Oral and written communication skills sufficient to provide professional and effective communication with internal and external customers.
  • Computer skills sufficient to enter data on spreadsheets and effectively communicate to internal and external customers.
  • In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.
  • Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
  • Effective Negotiation skills required.
  • Conflict Management skills required.

How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

    Who We Are:

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.