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Ally Financial Careers

General information

Career area
Technology
Work Location(s)
500 Woodward Avenue, MI, 601 S. Tryon Street, NC
Remote?
No
Ref #
20224
Posted Date
07-25-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

We are seeking an experienced Product Owner to spearhead the development and execution of our customer service experience within the associate desktop. This role is crucial in enhancing our customer’s contact center experience and optimizing efficiency, as well as creating a unified, omnichannel experience for customers and associates across lines of business, with a key focus on our auto line of business. The ideal candidate will prioritize customer and associate experience above all else.

Reporting to the director of the Associate Desktop Product for Customer Care & Communications (C3) team, the Product Owner for the Auto LOB Associate Desktop enhances customer experiences and drives business growth through the Salesforce platform. This role manages the product backlog, defines and prioritizes features, collaborates with stakeholders, and ensures alignment with the overall business strategy.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

  • Feature Development: Create and prioritize new features to delight users and drive business benefits. Own the implementation of highly visible user-facing features.
  • Stakeholder Collaboration: Act as the liaison between business stakeholders and the development team, gathering requirements, providing updates, and collaborating with cross-functional teams.
  • Agile Management: Define, refine, and deliver the agile backlog for a dedicated Agile Team. Lead or participate in Agile ceremonies to ensure timely delivery of product increments.
  • Customer Focus: Represent the voice of the customer, ensuring the Salesforce solution meets their needs and preferences. Measure and understand product performance, championing the Voice of the Customer.
  • Data Analysis: Monitor KPIs and use data to inform product strategy and decision-making.
  • Team Leadership: Lead and mentor a direct report (Product Owner) towards the desktop servicing and C3 strategy and roadmap.
  • Regulatory Compliance: Ensure all regulatory and legal requirements are met while maintaining a positive and productive workplace.
  • Collaboration: Partner with other Ally business units, including User Experience, Operations, Contact Center, Fraud, IT, and Project Management, to accomplish business goals effectively and on schedule.
  • Customer Experience: Ensure optimal customer experiences across various personas. Gather, document, and refine business requirements, system specifications, and conduct user acceptance testing for projects impacting the messaging chatbot channel.
  • Product Strategy: Support the Product Director in leading the Enterprise Desktop Strategy, focused on creating seamless experiences to drive down average handle time, improve first call resolution, and meet customer/associate expectations.

The Skills You Bring

Required:
  • Bachelor's degree in business, marketing, information systems, or a related field, or equivalent work experience.
  • 5+ years of experience as a Product Owner.
  • 4+ years of experience with CRM tools such as Salesforce.
  • 2+ years of experience in coaching and/or managing team members.
  • Experience managing the delivery of consumer financial services.
  • Understanding of Agile principles and experience with Agile project management tools.
  • Ability to understand the business domain, market dynamics, and customer needs.
  • Excellent communication skills for interacting with various stakeholders.
  • Analytical skills for problem-solving and optimization.
  • Strategic thinking to align the product with long-term organizational goals.
  • Proven ability to drive change and consensus across organizations, comfortable leading through influence.
  • Experience in agile/scrum product development lifecycle and Jira (or similar systems) required.
  • Highly adaptable, experienced in dynamic, fast-paced, cross-functional environments.
Preferred:
  • Strong knowledge of the Salesforce platform and B2C servicing products.
  • Experience as a Digital Product Owner in financial services or bank operations preferred.
#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $110000 - $180000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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