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General information

Career area
Work Location(s)
601 S. Tryon Street, Charlotte, NC
Ref #
Posted Date
Thursday, February 3, 2022
Working time

Ally and Your Career

  • Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Principal Decisioning Architect will be a key contributor to Ally’s current and next generation digital transformation efforts. The Principal Decisioning Architect will work on an Agile squad delivering key initiatives supporting customer Next Best Experience functionalities such as Next Best Actions (NBA), Next Best Interactions (NBI), and Next Best Conversations (NBC), across channels. The Principal Decisioning Architect will need to understand the value proposition of the technology, partner closely with Marketing Strategy, Business Intelligence, Data Scientists, teams across all Lines of Business, as well as Risk and Compliance to understand the Business requirements and translate them into world-class Decision Logic under the direct supervision of Lead Decisioning Architect.

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions.

The Work Itself

  • Interface with key stakeholders to evangelize the platform and unlock profound new capabilities in our CX stack
  • Create the decisioning components (decision logic/strategy logic) which integrates seamlessly with complex technical stacks.
  • Design and configuring rules, flows, propositions, and decision logic. Communicate technical concepts, problems and solutions to both technical and non-technical audiences.
  • Perform thorough unit testing and some functional testing as needed demonstrated software design experience
  • Contributes to the design of the application typically focused on specific automation or integration activities
  • Participates in the compilation of the use case documentation as required
  • Assists in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation Pega Client Support

The Skills You Bring

  • 5 + years of experience with designing and/or implementing Marketing and Decisioning software (such as Chordiant, Infor CRM Epiphany, SmartFocus, Experian, Adobe, Oracle, Marketo, Salesforce, Teradata, Aprimo, IBM Unica) applications.
  • 2 or more years of Pega Customer Decision Hub experience
  • Certified Pega Decisioning Consultant, experienced on Pega Marketing and NBA Designer
  • Strong knowledge on Adaptive and Predictive Models
  • Knowledge of integration with an enterprise multi-tier application including advanced custom analytics data models, Customer Data Platform and real-time digital identity resolution and customer behavior data stream platforms. 
  • Bachelor’s degree or equivalent experience.
  • Technical troubleshooting and problem-solving experience.

How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

    Who We Are:


    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit


    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.