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General information

Career area
Consumer Analytics
Work Location(s)
1 Batterymarch Park, QUINCY, MA, 1000 N. West Street, Wilmington, DE, 108 Monticello Road, Weaverville, NC, 1100 Virginia Drive, Fort Washington, PA, 128 S Tryon Street, Charlotte, NC, 12808 Gran Bay Parkway West, Jacksonville, FL, 12808 W. Gran Bay, Jacksonville, FL, 12850 W. Gran Bay Pkwy, Jacksonville, FL, 1401 W. Morehead St., Charlotte, NC, 15 Enterprise, Aliso Viejo, CA, 150 California Street, San Francisco, CA, 150 West Jefferson Ave, Detroit, MI, 1735 North Brown Road, Lawrenceville, GA, 17500 Chenal Parkway, Little Rock, AR, 1825 Commerce Center Blvd, Fairborn, OH, 1902 Wright Place, Carlsbad, CA, 2000 Westinghouse, Cranberry Township, PA, 2101 Rexford Road, Charlotte, NC, 2410 North Forest Road, Getzville, NY, 3 Bethesda Metro Center, Bethesda, MD, 300 Park Avenue, New York, NY, 301 Camp Road, Charlotte, NC, 3200 Bristol, COSTA MESA, CA, 3333 Finley Road, Downers Grove, IL, 4000 Lexington Ave. North, Shoreview, MN, 500 West Madison Street, Chicago, IL, 500 Woodward Avenue, Detroit, MI, 535 Anton, COSTA MESA, CA, 601 S. Tryon Street, Charlotte, NC, 801 Pennsylvania Avenue, Washington, DC, 900 N. Arlington Heights, Itasca, IL
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Posted Date
Monday, July 18, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Reporting to the Director of Strategy and Analytics, this position's primary responsibilities will include

leading the asset management strategy development and performance analysis for the customer

solutions group. This individual will be leading a team focused on account management strategies

supporting early to late stage collections, including contact strategies and channels, and improving the

portfolio performance through champion/challenger campaigns. The ideal candidate is passionate about

delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn

quickly, is self-motivated and detail oriented. The position will lead a team and work with key leaders

within the Asset Management organization, as well as partner groups such as finance, compliance, legal,

risk and technology.

The Work Itself

Own the roadmap for Ally Auto Customer Solutions Strategy and Analytics, and prioritize initiatives


working with key stakeholders.

• Lead a team focused on improving portfolio performance by changing collections treatment

strategies, champion the change across the organization.

• Lead analytics around delinquent portfolio performance, focused on finding opportunities to improve

performance through risk segmentation and treatment changes.

• Manage the priorities using sound control processes (daily/weekly/monthly) to effectively identify,

assess and manage risk.

• Collaboratively work with matrix & vendor partners to ensure alignment with Ally’s strategic


• Influence the roadmap and priorities of other partner groups by proactive engagement on topics

related to customer solutions strategy.

The Skills You Bring

Bachelor’s degree in Business, Finance, Operations Research, Statistics, Economics or a similar

discipline with quantitative focus, master’s degree preferred.

• Significant experience (5+ years) and knowledge of consumer financing industry (e.g. auto, card,

mortgage etc.)

• 4+ years of experience in a similar role focused on data/statistical analysis, ideally experienced in

treatment strategies with a champion/challenger (test/control) framework.

• Demonstrate a solid understanding of data mining and classification techniques, minimum 4 years of

experience using SAS/SQL or similar tools for data analysis and portfolio segmentation.

• Excellent written and verbal communication skills, including the ability to effectively present proposals

and vision to executive leadership.

• Experience working with (and ability to influence) matrix partners that impact change capability, such

as IT, Compliance, Legal, Vendor Management and Operations.

• Candidate should possess outstanding analytical and problem-solving skills; should be a critical thinker

with strong attention to details.

• Advanced knowledge of statistics and quantitative models preferred.

• Experience with segmentation software such as Model builder, SAS Miner, Knowledge Seeker or R


• Experience in automotive industry preferred.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:


Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit


Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.