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General information

Career area
Customer Care
Work Location(s)
12850 W. Gran Bay Pkwy, Jacksonville, FL
Ref #
Posted Date
Wednesday, March 9, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

  • Generally reporting to a Supervisor, Manager or Director within assigned business unit, the Analyst - Operations Process provides support and recommendations in several areas. Contacts are primarily with immediate manager, other personnel in group or support staff from other areas. Establish processes to anticipate customer needs. Work collaboratively with the rest of the servicing organization and Ally business units to fulfill consumer needs and ensure corporate objectives and all compliance requirements are met (e.g., OPEX, timeliness metrics, accuracy metrics, customer satisfaction metrics, cross-sell metrics, employee development, etc.). Lead to succeed vs. managing to avoid failure. Drive the strategic imperatives by maintaining regular communications with employees or vendor partners for the purpose of: providing clear line of sight to business unit targets and results clarifying roles and purpose mentoring employees to improve results, exhibit leadership behaviors, expand knowledge base and facilitate development

The Work Itself

  • Under general supervision, responsible for performing routine research and analysis to support business operations and present findings to manager or project leader.
  • Determine best practices and suggest how to improve current practices and processes; develop recommendations.
  • Assist in interpreting and administering operational policies and procedures.
  • Coordinate the involvement of Ally stakeholders as necessary.
  • Develop, validate and maintain step-by-step instructions/training materials.
  • Under general supervision, design, coordinate and implement process changes to achieve the greatest efficiency and quality possible.
  • Monitor performance to identify and help correct performance problems and provide feedback regarding areas requiring attention.
  • Bring compliance issues and proposed solutions to the attention of manager or project leader.
  • Under general supervision, provide strategic support for project and continuous improvement teams.
  • Assist in developing appropriate metrics to measure business performance across the organization.
  • Under general supervision, work on projects that provide process and project management, facilitation, and consulting tools to achieve business objectives.
  • Miscellaneous duties as assigned.

The Skills You Bring

  • 1+ years in customer service or financial services with a specific skill set in clerical/administrative work, customer service operations, collections and/or outside collection agency support preferred.
  • Bachelor's degree in business related discipline preferred.
  • Prior leadership experience is preferred.
  • Knowledge of project management tools and ability to effectively prioritize tasks.
  • High level of interpersonal skills to effectively work with others.
  • Thorough understanding of Ally products, plans, programs, policies, and procedures.
  • Solid analytical, reasoning, and problem solving skills.
  • Detail oriented, ability to analyze and map out processes.
  • Applies concepts, logic, methods and analysis.
  • Strong oral and written communication skills.
  • Business partnering skills, including good interpersonal skills with ability to work well horizontally and vertically within organization.
  • Optimistic, embraces possibilities, supportive and motivating; recognizes change as creating opportunities.
  • Exhibit a strong work ethic and high degree of self-motivation.
  • High level of proficiency in Microsoft Office programs (Word, Excel, etc.) and client specific application and database programs.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:


Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit


Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.


We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.