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Ally Financial Careers

General information

Career area
Deposits Operations
Work Location(s)
1100 Virginia Drive, PA, 12808 Gran Bay Parkway West, FL, 12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX
Remote?
No
Ref #
21915
Posted Date
03-18-26
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Overview: We are seeking a seasoned operational leader to manage and mature the operational readiness function within the Financial Crimes organization. This role ensures that disputes, fraud detection, and investigation teams are prepared for regulatory changes, product launches, technology deployments, volume spikes, and crisis events. The ideal candidate blends compliance and fraud domain expertise with operational excellence, project management, and change management skills to drive readiness across people, process, technology, data, and controls.

The Work Itself

    • Build and own the operational readiness framework for change events, ie. Process change, systems changes, fraud control changes, etc.
    • Establish and maintain a readiness calendar aligned to initiative roadmaps and timelines
    • Work with operational excellence, operations and strategy teams to develop sustainable, efficient processes with each change initiative
    • Ensure capacity planning, workforce management, learning and development, business line risk, reporting and analytics, and other support teams are engaged and tracking to initiative timelines.
    • Partner with Compliance, Risk, and Internal Audit to identify impacts and implement required changes to control testing, quality assurance, in conjunction with change initiatives
    • Collaborate with financial crimes transformation, technology, automation, digital, and project teams to ensure change initiatives are production-ready.
    • Oversee and participate in UAT and operational acceptance testing
    • Develop incident response readiness and remediation for system outages and process failures
    • Serve as the operational point of contact for readiness across Compliance, Legal, Risk, Operations, and Business Units.
    • Prepare initiative updates, risk identification/remediation plans, and post-mortems; communicate risks, decisions, and trade-offs clearly.
    • Oversee training scheduling and attestations as needed, and change management to ensure adoption of new processes and technologies.
    • Conduct root-cause analyses after launches/events; implement corrective actions and lessons learned.

The Skills You Bring

    • 5-10 years in a project or change management leadership role
    • Preferred 5+ years in Fraud operations role
    • Strong understanding of project management methodologies and techniques
    • Experience in using case management and transactional systems
    • Expertise in process improvement, control planning/oversight, risk assessment
    • Experience developing and managing self-identified issues is a plus
    • Exceptional project/program management skills (e.g., agile, waterfall, PMO practices); PMP,  or similar is a plus.
    • Data-driven mindset; experience with operational analytics, reporting, and KPI dashboards.
    • Excellent communication, stakeholder management, and change management skills.
    • Ability to operate in fast-paced, regulated environments and manage competing priorities.
    • Bachelor’s degree in Business, Engineering, or related field required
    • Strategic and operational thinking with strong execution discipline.
    • Acting with a sense of urgency
    • Problem solving and decision-making under ambiguity.
    • Risk awareness and control orientation.
    • Collaboration and influence without authority.
    • Ownership, accountability, and continuous improvement mindset.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $90000 - $150000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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