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General information

Career area
Loan Administration/Operations
Work Location(s)
12850 W. Gran Bay Pkwy, Jacksonville, FL, 17500 Chenal Parkway, Little Rock, AR, 2911 Lake Vista Drive, Lewisville, TX, 500 Woodward Avenue, Detroit, MI, 601 S. Tryon Street, Charlotte, NC
Ref #
Posted Date
Wednesday, May 25, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

We are looking for a leader with top-notch communication skills, Jira administration knowledge, and leadership experience to lead program management processes for Ally Auto’s Data Solutions Support (DSS) team.  Candidate should be Agile or PMP certified, have background in data technologies and business intelligence, and experience in financial services. The Manager of Program Management & Governance is expected to drive improvements within DSS processes, provide excellent customer service to internal and external stakeholder customers, and lead a motivated team of scrum masters.

The Work Itself

  • Demonstrate knowledge of Agile and Waterfall methodologies and concepts to manage DSS team’s workload and projects effectively, resolve problems, and coach team members.
  • Oversees Kanban/Scrum ceremonies (daily standups, backlog refinement, sprint planning, Kanban, retrospectives)
  • Lead the estimating and prioritization activities for new data management and reporting requests
  • Develop, administer, and manage Jira boards, workflows, and issues
  • Motivate a team to self-organize while fostering collaborative team environments
  • Manage and mentor a team of analysts responsible for providing project management support to at least one of Ally Auto’s business lines.
  • Effectively cultivate productive and engaging relationships and communication with DSS leaders and enterprise stakeholders such as business units and IT.
  • Lead with a “customer first” servant attitude while collaborating with product management, business partners and technology teams in translating the product vision into a workable plan
  • Demonstrate a passion for driving process improvements that empower teams to be more efficient
  • Passionately innovate, problem solve, and provide solutions for challenges
  • Track and report progress, risks, and issues
  • Engage in and fully support Ally’s LEAD Core Values, a culture of Diversity and Inclusion, and employee engagement

The Skills You Bring


  • Bachelor’s degree in Business, Computer Science, IT, or similar field
  • Agile, Scrum, or PMP certification (CSM, PSM, SAFe, etc.) from accredited institution
  • 6+ years of experience working in an Agile/Scrum or PMO environment,
  • 3-5 years leading and administering projects using a PMIS tool such as Jira, or similar project management system (e.g. VersionOne, Teamwork, Confluence, etc.)
  • 3-5 years managing a team of direct reports
  • Work experience in the Financial Services industry
  • Strong Background in project management and process improvement
  • Understanding of basic data warehousing principals and concepts, and technical knowledge related to Data Management, Business Intelligence, or Data Analytics
  • Demonstrated ability to solve complex problems in a dynamic team environment
  • Excellent verbal/written communication skills, including communicating technical issues to non-technical audiences
  • Outstanding time management skills and attention to detail
  • Advanced working experience with Microsoft Office applications (Outlook, Teams, Word, Excel, PPT, Visio)
  • Ability to support multiple projects simultaneously, manage change and work in a fast-paced environment.


  • Master’s degree
  • Additional project management, Agile, or Lean Six Sigma certifications from accredited institution (e.g. PMI or ASQ)
  • Work experience in the consumer auto finance sector of the financial services industry
  • Experience with cloud-based data warehouse/data lake environments, such as AWS or Snowflake

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.   

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. #LI-Hybrid