Ally Financial Careers

In office role with hybrid schedule, Ally work location is Charlotte NC. At this time, Ally will not sponsor a new applicant for employment authorization for this position.

Are you driven to make a meaningful difference for both customers and employees? As part of our Customer Advocacy and Insights team, the Manager of the Associate Voice & Experience Team will champion initiatives that shape experiences, drive strategic change, and amplify voices across the organization.

This role will continuously listen to our associates, translate their insights into meaningful action, and hold the organization accountable for improving the customer experience because Ally believes the best experiences start from the inside out.

If you’re seeking a role where your contributions are recognized, you and your teammates voices matter, and your work drives real change, we invite you to join us and help shape the future of our organization.

• Set the vision and strategy for enterprise idea generation and associate feedback, translating insight into action in close partnership with stakeholders
• Turn feedback into results by identifying experience improvement opportunities, prioritizing them with cross-functional partners, and driving execution that improves both associate and customer outcomes.
• Build deep, trusted partnerships across lines of business to gather input, increase adoption, and deliver measurable, high-impact change.
• Design and continuously improve processes, tools, and deliverables that enable clear communication, effective enablement, and meaningful recognition at all levels of the organization.
• Scale and evolve listening channels to expand participation, engage new functional areas, and foster a culture of innovation and ownership.
• Lead executive level storytelling through concise communications and presentations that articulate the vision, track progress to outcomes, show business alignment, and highlight impact.
• Create clear, safe pathways for associates to surface challenges and insights, strengthening Ally’s ability to proactively improve employee and customer experiences.

• 7+ years of relevant experience or equivalent combination of education and experience
• High School Diploma or GED equivalent 

• 5+ years of relevant experience in financial services industry is preferred.
• 5+ years leadership experience preferred.
• Bachelor's degree in related field strongly preferred, MBA is ideal.
• Proven ability to lead and prioritize multiple, concurrent initiatives, delivering measurable outcomes in a fast-paced, matrixed environment.
• Strong strategic thinking and analytical thinking skills, with demonstrated experience taking ambiguous problems from insight through execution.
• Exceptional organizational skills and program management skills, with the ability to oversee complex, multi-phase initiatives across teams and timelines.
• Excellent written and verbal communication skills, with the ability to translate complex insights into clear, compelling narratives for all levels of the organization.
• Deep understanding of human-centered and empathy-driven approaches, with a proven ability to convert insights into prioritized, actionable solutions.
• Proven ability to drive accountability across business partners and influence outcomes without direct ownership.
• Experience synthesizing and structuring large volumes of feedback into clear themes, priorities, and recommendations.
• Comfort building and leveraging technology-enabled listening, feedback, or insights platforms to scale engagement and decision-making.