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General information

Career area
Consumer Analytics
Work Location(s)
1 Batterymarch Park, QUINCY, MA, 1000 N. West Street, Wilmington, DE, 108 Monticello Road, Weaverville, NC, 1100 Virginia Drive, Fort Washington, PA, 128 S Tryon Street, Charlotte, NC, 12808 Gran Bay Parkway West, Jacksonville, FL, 12808 W. Gran Bay, Jacksonville, FL, 12850 W. Gran Bay Pkwy, Jacksonville, FL, 1401 W. Morehead St., Charlotte, NC, 15 Enterprise, Aliso Viejo, CA, 150 California Street, San Francisco, CA, 150 West Jefferson Ave, Detroit, MI, 1735 North Brown Road, Lawrenceville, GA, 17500 Chenal Parkway, Little Rock, AR, 1825 Commerce Center Blvd, Fairborn, OH, 1902 Wright Place, Carlsbad, CA, 200 West Civic Center Drive, Sandy, UT, 2000 Westinghouse, Cranberry Township, PA, 2101 Rexford Road, Charlotte, NC, 2410 North Forest Road, Getzville, NY, 2911 Lake Vista Drive, Lewisville, TX, 3 Bethesda Metro Center, Bethesda, MD, 300 Park Avenue, New York, NY, 301 Camp Road, Charlotte, NC, 3200 Bristol, COSTA MESA, CA, 3333 Finley Road, Downers Grove, IL, 4000 Lexington Ave. North, Shoreview, MN, 500 West Madison Street, Chicago, IL, 500 Woodward Avenue, Detroit, MI, 535 Anton, COSTA MESA, CA, 5851 Legacy Circle, Plano, TX, 601 S. Tryon Street, Charlotte, NC, 7800 Shoal Creek Blvd, Austin, TX, 801 Pennsylvania Avenue, Washington, DC, 900 N. Arlington Heights, Itasca, IL
Ref #
Posted Date
Wednesday, May 18, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Reporting to the Director of Strategy and Analytics, this position's primary responsibilities will include leading the asset management strategy development and performance analysis for the customer solutions group. This individual will be leading a team focused on account management strategies supporting early to late stage collections, including contact strategies and channels, and improving the portfolio performance through champion/challenger campaigns. The ideal candidate is passionate about delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn quickly, is self-motivated and detail oriented. The position will lead a team and work with key leaders within the Asset Management organization, as well as partner groups such as finance, compliance, legal, risk and technology

The Work Itself

  • Own the roadmap for Ally Auto Customer Solutions Strategy and Analytics, and prioritize initiatives 
  •  Lead a team focused on improving portfolio performance by changing collections treatment strategies, champion the change across the organization. 
  • Lead analytics around delinquent portfolio performance, focused on finding opportunities to improve performance through risk segmentation and treatment changes.
  •  Manage the priorities using sound control processes (daily/weekly/monthly) to effectively identify, assess and manage risk.
  •  Collaboratively work with matrix & vendor partners to ensure alignment with Ally’s strategic imperatives.
  •  Influence the roadmap and priorities of other partner groups by proactive engagement on topics related to customer solutions strategy.

The Skills You Bring

  •  Bachelor’s degree in Business, Finance, Operations Research, Statistics, Economics or a similar discipline with quantitative focus, master’s degree preferred.
  •  Significant experience (5+ years) and knowledge of consumer financing industry (e.g. auto, card, mortgage etc.)
  •  4+ years of experience in a similar role focused on data/statistical analysis, ideally experienced in treatment strategies with a champion/challenger (test/control) framework.
  •  Demonstrate a solid understanding of data mining and classification techniques, minimum 4 years of experience using SAS/SQL or similar tools for data analysis and portfolio segmentation.
  •  Excellent written and verbal communication skills, including the ability to effectively present proposals and vision to executive leadership. 
  • Experience working with (and ability to influence) matrix partners that impact change capability, such as IT, Compliance, Legal, Vendor Management and Operations. 
  • Candidate should possess outstanding analytical and problem-solving skills; should be a critical thinker with strong attention to details.
  • Advanced knowledge of statistics and quantitative models preferred.
  •  Experience with segmentation software such as Model builder, SAS Miner, Knowledge Seeker or R preferred.
  •  Experience in automotive servicing industry preferred.

How We'll Have Your Back

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.   

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.