Skip to content

Ally Financial Careers

General information

Career area
Technology
Work Location(s)
500 Woodward Avenue, MI, 601 S. Tryon Street, NC
Remote?
No
Ref #
17964
Posted Date
Friday, August 16, 2024
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions.

We are seeking a people leader responsible for critical digital channels and banking products, operations, and reporting. As the MIM Director, you will be a champion for improvements to customer-facing systems and applications with a focus on performance and stability.

Through people, process, and technology, you will deliver high availability of critical systems for our customers, and engage with other Ally teams to onboard new products and services, as well as design solutions to improve operational performance and solve complex problems.

The Work Itself

  • Lead Ally’s Global Command Center and Major Incident Management processes, which provides 7 x 24 operations support leveraging vendor managed services and employees
  • Ownership and management of relationship with operations managed service provider, including performance management, issue resolution and monthly operational reporting process
  • Leverage data/analytics to highlight value to the organization, drive decisions, and provide insights to gain consensus and support from tech  partners
  • Lead incident triaging calls with technology teams and vendors while keeping impacted senior business leaders informed of status updates
  • Leverage and continue to grow extensive monitoring capabilities to prevent, quickly detect, and remediate incidents to limit impacts to our customers
  • Lead disaster recovery plans and event execution
  • Advance and mature operational processes to provide structured, repeatable response that continue to focus on improved time to detect and resolve.

The Skills You Bring

  • 7+ years of professional experience; Bachelor's degree in computer science, engineering, or similar fields
  • Proven track record of providing thought leadership in the technology area and applying technology to solve business problems
  • Ability to work with all levels of an organization across technology and business; expertise in translating detailed technical problems/solutions into easily understood business terms
  • Excellent problem-solving skills; ability to ask the right questions and effectively diagnose the root cause of technical issues
  • Experience with leading banking vendors and solutions, including supporting core banking technology
  • Demonstrated financial discipline and thoughtful business case creation
  • Experience with AWS tools, microservices, production support, service management, and ITIL experience
  • Experience working with and leading onshore and offshore teams; ability to develop talent and deepen bench strength
  • Demonstrated effective and professional communication skills; collaborative and team-focused with an eagerness to learn
  • Ability to occasionally work off-hours / weekends #li-hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) 
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $135000 - $235000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Back to job list