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General information

Career area
Collections
Work Location(s)
2911 Lake Vista Drive, Lewisville, TX
Remote?
No
Ref #
12805
Posted Date
Tuesday, June 7, 2022
Working time
Full-time

Ally and Your Career


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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Workout team works directly with customers who are requesting to voluntarily return the vehicle to Ally and discuss the impacts with the request to voluntarily surrender the vehicle. If a financial hardship is the reason for the voluntary surrender request, the Specialist will investigate available options or programs (such as a modification to the account terms or settlement) that can help the customer prevent the recovery of the vehicle. 

 

The Specialist makes calls to 3rd parties to obtain vehicle location, amounts due to the 3rd party that must be paid prior to the recovery of the vehicle.

 

When a vehicle is returned/recovered and sold at auction a loss is realized. Having programs available to customers to assist them (when possible) and avoid the recovery of the vehicle helps prevent the loss to Ally and possible liability of that remaining amount owed Ally by the customer.

The Work Itself

  • Assist customers calling in for modification and/or voluntary surrender requests
  • Identify correct tool for customer - Explain modification program and review requirements with customers to determine if this is best option for their situation
  • Monitor assigned worklist / queue in SHAW to ensure accounts are worked, cleared and not delayed from BAU process
  • Negotiate with customer - Provide impacts of surrendering the vehicle (credit bureau, deficiency balance, etc.)
  • Send original documents received to PDP to have placed in the customer/account original document file
  • Settlements - Part 1 - provide customer with details of settlement process
  • Modification Program Related Duties:
  • Determine if customer qualifies for program
  • Run quote in RNQ screen to provide options to customer
  • GAP/Insurance talk off with customers (inform possible impacts to their coverage)
  • Identify Commercial accounts
  • Identify NNCPA account
  • Receive inbound/make outbound calls to provide status updates on modification requests
  • Voluntary Surrender Related Duties:
  • Assist customers calling in to make Voluntary Surrender requests (ensure they understand the result of a voluntary surrender)
  • Ensure the customer who is making the request has possession of the vehicle (or can provide location details for a possible involuntary request)
  •  

The Skills You Bring

  • HS Diploma (or Equivalent)
  • Natural empathy for customers
  • Excellent communication skills (verbal and written)
  • Excellent listening skills (both calm and escalated customers)
  • Attention to detail
  • Professional phone etiquette
  • Strong / Persuasive negotiation skills
  • Strong multitasking
  • Meet performance metrics

Preferred Qualifications:

  • Prior Financial Servicing Experience
  • Microsoft Windows (Outlook, Word, Excel)
  • Familiarity with Internet based applications

How We'll Have Your Back


Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.