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General information

Career area
Work Location(s)
900 N. Arlington Heights, Itasca, IL
Ref #
Posted Date
Wednesday, March 30, 2022
Working time

Ally and Your Career

What can we do for YOU?

* A
 hybrid opportunity where you can enjoy both the benefits of working from home and the collaboration of an office setting

* A compensation program that offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals

* Competitive Paid Time Off program with holiday and flexible paid time-off, including time off for volunteering and voting

*Industry-leading 401K retirement savings plan with matching and company contributions

*Plus a $2K Sign on Bonus!

The Opportunity

  • Responsible for the investigation, valuation, establishment of exposure, negotiation and settlement of the most complex property and casualty claims within a predetermined settlement authority. Ensures that all assigned claims are concluded promptly, equitably and economically within the provisions of the policy contract and in accordance with the policy.

The Work Itself

  • Primarily handles claims with a high complexity and large severity.  Conducts investigations of Fire and Theft auto claims with a focus on financial crimes involving automobile dealer sales.
  • Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
  • Negotiates settlement of claims with insureds while following established, authorized settlement authority.
  • Handles questions on coverage with a reservation of rights letter and/or non-waiver agreement.
  • Maintain a complete and thoroughly documented claim file ensuring claim files are properly documented and all supporting documents are attached.
  • Uses compassionate communication and persuasive negotiation to ensure a positive customer experience
  • Treat customers in a courteous, friendly and professional manner providing timely, thorough, accurate information and assistance.
  • Work closely with the field appraisers to ensure accurate and timely damage evaluations.
  • Adjusts reserves to accurately reflect the exposure and issue payments to the appropriate parties.
  • Identify subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation and request documents needed to process titles and salvage of vehicles.
  • Handles all claims within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met.
  • Assist in training new employees as well as mentorship of peers.
  • Maintain an up-to-date dairy.
  • Maintain necessary licensing and continuing education.

The Skills You Bring

  • HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred. Education may be used as a proxy for experience.
  • Multi-state adjuster licenses required.
  • 5+ years of Property and casualty experience required.
  • Must have experience with Fire & Theft and Total Loss investigations.
  • The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan, and often requires assistance on more complex files
  • Ability to resolve conflicts and empathize with customers is critical
  • Demonstrate an understanding of insurance law as it relates to claims
  • Strong negotiation skills
  • Knowledge of and exposure to fundamental theories, principles and concepts.
  • High degree of analytical and organizational skills
  • Prior experience as an Auto Liability Claims Adjuster preferred.
  • Prior experience reading and interpreting commercial insurance policies preferred.
  • Perform technical tasks required to support ongoing business operations.
  • Typically requires advanced knowledge of Microsoft Office Programs.

How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

    Who We Are:


    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit


    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


    Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.


    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.