Ally Financial Careers

As Head of Fraud, you will be accountable for the loss performance and fraud risk profile of Ally Bank. Your remit will include Fraud Strategy, Fraud Analytics and Fraud Operations. You will apply your strategic and analytical skills to lead a team that develops, evaluates, manages, and executes our fraud strategies to minimize fraud losses and ensure an excellent customer experience. Partnering with enterprise and product teams, you will define fraud impact of policy and product decisions to Ally Bank and its customers. You will lead fraud vendor evaluation and management, maintain relationships with other banks and agencies to combat fraud, and work collaboratively within Ally to govern and execute our fraud strategies and best practices. You will be a bank expert at developing and using powerful and innovative analytics to detect fraud trends. Based on those trends, your team will develop short, medium, and long-term strategies and tools to precisely identify and target fraudulent activity while still providing customers frictionless banking. Your team will also manage analytical models and establish fraud decision governance.

We are seeking a dedicated, disciplined, and passionate leader with demonstrated success in a team environment and who is expert in financial services, analytics, and fraud. This position will partner with product, operations, technology, and enterprise teams to achieve strategic business goals. This individual must be able to effectively communicate and influence agencies and teammates at all levels within and outside of Ally Bank. Strong leadership, analytical skills, attention to detail, and the ability to deliver in a dynamic, agile environment are essential to succeeding in this role.

• Manage, lead, and develop a team of high performing associates.
• Provide subject matter expertise accountable processes and regulations within Ally Bank.
• Partner across Ally to interact with regulators, external agencies, and other banks.
• Develop and manage analytics to identify and monitor fraud trends.
• Develop and implement nimble strategies to minimize fraud, while preserving the customer experience.
• Develop and manage business routines that continuously incorporate analytics and strategies. into operational execution.
• Manage governance of strategy and risk profile changes.
• Manage analytical model governance.
• Manage key fraud vendors.
• Assess initiatives and business changes for business case impact to losses.
• Respond to fraud attacks in a real time basis.
• Develop internal policies, procedures, and communications, as needed, to govern and execute fraud strategies.
• Partner across the enterprise, to include product, operations, delivery and service channels, risk, compliance and legal.

• Bachelor's degree in business management, information systems, computer science, engineering, or a related field or equivalent work experience.
• At least 10 years of experience in fraud management, strategy, and analytics.
• At least 10 years of experience in Financial Services.
• At least 10 years of experience in people management.
• At least 10 years of experience in relationship management.
• Expert analytical skills.
• Established relationships with industry Fraud Professionals across Financial Services.
• Thorough knowledge of fraud and analytic best practices, to include the use of artificial intelligence and machine learning.
• Strong bias for problem-solving, action, and a drive to get things done.
• Goal oriented and ability to multi-task effectively.
• Strong managerial, leadership, strategic planning and decision-making skills.
• Ability to deconstruct a problem and prioritize a solution.
• Excellent communication skills -- oral, written and interpersonal.