Skip to content

General information

Career area
Deposits Operations
Country
United States
Work Location(s)
1100 Virginia Drive, Fort Washington, PA
State
Pennsylvania
City
Ft Washington
Remote?
No
Ref #
13001
Posted Date
Monday, August 1, 2022
Working time
Full-time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Wire Transfer and Official Check Specialist is responsible for reviewing customer accounts.  In this role, your attention to detail will be important to your success.  You will review different wire and ACH accounts for red flags and accuracy.  You will work closely with ACH team as well as loss prevention.  You will have direct customer contact as well as answering questions for the internal contact center therefore a high level of customer service is expected.  This role is for you if you are looking for something new and challenging in back office banking!

The Work Itself

  • Interact with the Customer Contact Center, Ally Bank customers, as well as non-customers
  • Assist with research needed to resolve customer issues
  • Maintain and distribute daily/monthly metrics and/or management reports as assigned
  • Handle rush customer requests as assigned.
  • Assist Supervisor with quality reviews of key processes, procedures documentation and procedure testing
  • Participate with input & suggestions on improvements to process within the team to management.
  • Keep management advised of any workflow issues and/or potential modifications to procedures or workflow that are received from the contact center, deposit operations' service teams, customers, etc.

The Skills You Bring

  • 2+ years of teller or retail banking is highly recommended
  • Demonstrated wires and/or ACH experience highly preferred
  • Bachelor's degree preferred in lieu of experience, not required

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.