Skip to content

General information

Career area
Deposits Operations
Country
United States
Work Location(s)
1100 Virginia Drive, Fort Washington, PA, 2911 Lake Vista Drive, Lewisville, TX
State
Pennsylvania
City
Ft Washington
Remote?
No
Ref #
13366
Posted Date
Wednesday, August 3, 2022
Working time
Full-time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Escheatment supervisor will need to apply basic unclaimed property industry knowledge and experience to a portfolio of bank related property and ensure that the Escheatment Team associates have followed the appropriate processing and procedures for each escheatment cycle. Supervisor will be responsible for maintaining the escheatment cycle timelines, communicating with the vendor and other departments, and ensuring timelines and deliverables are timely and accurate.   Additionally, the supervisor must ensure the Dormancy processes are executed in a timely fashion and monitor salesforce queues to ensure automation and associate work is being done according to all procedures. Supervisor will manage outstanding issues related but not limited to customer outreach, state contact, and accounting reconciliation. 

The Work Itself

  • Manage internal and vendor dependent unclaimed property reporting process maintaining strict timelines and deliverables according to state due dates and internal timelines.
  • Coordinates with third party vendor (JMS) daily regarding escheatment related activities.
  • Coordinates activities with critical internal business partners such as Data Services/Reporting, Accounting, Automation, Loss Prevention and Account Services and Money Movement Teams.
  • Assist with external unclaimed property/escheatment audits and internal department audits and quality control reviews.
  • Develops and ensures procedures are current, accurate, and reflective of the responsibility of the team and are in accordance with legal, compliance and regulatory requirements.
  • Ensures effective deployment of resources in a fast-paced, high volume, ever-changing environment and adjusts staffing levels and schedules to accomplish work and support the operational teams.
  • Maintains daily huddle with team; schedules one on one meetings with staff routinely; ensures daily flow of communication to team members.
  • Responsible for the HR activities associated with the Team, including hiring, training, developing, and retention of associates and key talent.  Works on improving engagement of team.
  • Evaluates the quality of the team’s performance using observation, job simulation and quality service.  Develops and implements quality improvement plans and effective coaching as needed.
  • Continuously seeks operational opportunities to reduce costs, maximize efficiency and delight Ally customers. 
  • Recommends enhancements to support Corporate and Division objectives

The Skills You Bring

  • A minimum of 3 years of experience in unclaimed property activities and/or 5 plus years in retail bank operations, including management experience.
  • Bachelor’s degree (Business, Finance, Accounting) preferred or the equivalent combination of education and experience.
  • Strong knowledge of banking concepts, rules and regulations preferred
  • Strong written and verbal communication skills.
  • Strong aptitude for systems and technology.  Intermediate to Advanced level of Microsoft Office suite (Excel, PowerPoint, Word) skills required.
  • Sound analytical and interpretive skills as well as sound judgment and discretion.
  • Outstanding interpersonal skills with the ability to partner effectively with other leaders to achieve operational excellence.
  • Ability to recruit, retain and interact with a diverse group of employees.
  • Ability to multi-task and effectively process diverse workloads concurrently.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.