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General information

Career area
Deposits Operations
Country
United States
Work Location(s)
1100 Virginia Drive, Fort Washington, PA
State
Pennsylvania
City
Ft Washington
Remote?
No
Ref #
13290
Posted Date
Wednesday, August 3, 2022
Working time
Full-time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Receive, open, review, sort, forward, and log incoming correspondence while ensuring that all Federal and State Regulations, contractual compliance and Company guidelines and standards are met and fulfilling customer needs to ensure customer satisfaction. We are looking for an outgoing self-starter with a positive attitude to assist us in processing fulfillment and preparing correspondence. This role will also be cross trained in additional Account Servicing processes to assist during peak volumes.

The Work Itself

  • Review all incoming pre-sorted and/or scanned mail, prioritizing by urgency and as per compliance requirements and department guidelines.
  • Process automated letter request via Salesforce cases, generate correspondence and fulfillment requests as directed, making certain that timeframes and service level standards, as dictated by the customer/workflow are met with 100% accuracy.
  • Serves as a primary contact for the resolution of Account Servicing issues.  Interacts with the Customer Care Call Center, Ally Bank customers, as well as non-customers (potential customers).
  • Recommends procedure/policy changes needed to avoid risk to the bank and improve the customer experience.
  • Comply with all department & company policies and procedures.
  • Maintain a professional demeanor in all interactions with team and all internal departments.
  • Completes cases and assigned tasks within department service level and quality standards.

The Skills You Bring


  • 3 years general office work experience & environment and/or 3 years general banking experience preferred
  • Experience mailroom activity, and customer service a plus, but not required
  • Effectively manage & prioritize workload in a high volume/fast paced environment
  • High level of ability to multi-task and meet deadlines required while staying organized while maintaining accuracy.
  • Able to work efficiently independently with minimal supervision, as well as in a team environment
  • Proficiency in Windows-based PC skills (Microsoft Office) is required
  • Ability to understand, analyze, and interpret various types of documentation in order to determine appropriate action
  • Strong and professional communication in both verbal & written business language skills and can carry out detailed written/oral instructions or requests. 
  • Responsible, dependable, conscientious, detail oriented

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.