Exceptions Processing Ops Specialist III .
Ally and Your Career
The Opportunity
The Work Itself
- Review and properly decision the payment or return of Check and ACH rejected transactions within the prescribed file deadlines on a daily basis
- Support Ally Bank Contact Center call volume related to rejected and/or suspended transactions including ACH, Zelle and transfer processing
- Process the decision while minimizing risk to Ally Bank and providing a high level of customer service for those instances that warrant an exception
- Review account activity for excessive deposit and withdrawals relative to kiting
- Research and resolve rejected and/or suspended check, ACH, Zelle and transfer processing issues
- Communicate daily to primary processing vendor via e-mail to ensure proper posting of Exception decision file and and suspense items
- Review and process transactions based on daily exception reports on a daily basis
- Perform various clerical and administrative functions
The Skills You Bring
- Minimum 1 year of experience in the field of electronic banking preferred
- Experience working within and across multiple company locations, preferred
- Bachelor Degree or the equivalent combination of education and experience
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
- Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.