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General information

Career area
Deposits Operations
Country
United States
Work Location(s)
1100 Virginia Drive, Fort Washington, PA, 12850 W. Gran Bay Pkwy, Jacksonville, FL, 2911 Lake Vista Drive, Lewisville, TX
State
Pennsylvania
City
Fort Washington
Remote?
No
Ref #
12576
Posted Date
Tuesday, May 24, 2022
Working time
Full-time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

As a dispute associate, you will support Ally Bank in the handling and disposition of all aspects of electronic banking disputes to include debit card claims, ACH claims, and various other electronic access issues.  You will be speaking to customers, co-workers, and other external partners of Ally Bank as a daily routine. This role is a hybrid role where you will work 2 days in the office and 3 day at home - the shift is Tuesday through Saturday. You may choose the days you will be in the office. 

The Work Itself

  • Ensure that Ally Bank complies with Reg E statutes and requirements.
  • Interact with Ally Bank customers, internal and external partners and third party vendors relative to Electronic Banking issues.
  • Maintains a database of pending claims, customer documentation, losses and recoveries.
  • Involvement in monitoring provisional credits to customers.
  • Ensure active participation in the daily review and process of ACH transactions.
  • Interact with various partners within the organization relative to Debit Cards/BillPay/CMG/Ally Perks.

The Skills You Bring

  • Customer service experience required (at least 6 months)
  • Familiar with banking and banking regulations highly recommended
  • Bachelor's degree preferred but not required

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.