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General information

Career area
Deposits Operations
Country
United States
Work Location(s)
1100 Virginia Drive, Fort Washington, PA, 12850 W. Gran Bay Pkwy, Jacksonville, FL, 2911 Lake Vista Drive, Lewisville, TX, 601 S. Tryon Street, Charlotte, NC
State
Pennsylvania
City
Fort Washington
Remote?
No
Ref #
12609
Posted Date
Friday, May 27, 2022
Working time
Full-time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

This role supervises functions related to ACH payments and various other forms of electronic payments.  The supervisor ensures that ACH processing and monitoring is completed within is completed within appropriate timeframes and in accordance with regulatory requirements.  The supervisor works closely with Bank Accounting, Loss Prevention, and multiple Money Movement teams to ensure these goals.  The role supervises the daily activities of ACH/Real-time Payments team to ensure the achievement of the corporate goals for growth, retention and quality service for the department and organization. 

The Work Itself

  • Monitor, maintain and enhance the activities of the team and staff therein
  • Ensures that current and prospective customers’ needs are being met, and corporate objectives are being achieved consistently and efficiently
  • Provide support and/or direction to our business partners regarding ACH/ Funds Transfer/ RealTime Payments.
  • Responds to customer, coworkers, and vendor issues in a highly professional and effective manner
  • Deal directly with other financial Institutions and the Federal Reserve via phone, email, or letters to resolve any outstanding issues.
  • Maintains service delivery standards, staff priority scheduling and plan accordingly for peak volumes
  • Evaluates the quality of the team’s performance through output and audit reviews
  • Support implementation of new processes as the need arises; changes in - service standards, new products or services, regulations, and system configurations
  • Informs appropriate individuals or groups, updates management and others as necessary
  • Recommends enhancements to support Corporate and Division objectives
  • Interact with Customer Call Center and Ally Bank customers as needed

The Skills You Bring

  • Bachelor’s Degree (Finance and/or Accounting Preferred) w/ 3 years of electronic banking experience required OR
  • 5+ years of electronic banking and/or related banking experience required
  • Nacha certification preferred – AAP or APRP
  • Working knowledge of Federal Reserve Bank FedLine Web experience required
  • Comprehensive knowledge and experience with Nacha Operating Rules highly recommended
  • Comprehensive and current knowledge of banking concepts (including the legislative and regulatory environments) highly preferred
  • Comprehensive knowledge of ACH processing, risk management, and fraud prevention strategies preferred
  • Management experience preferred but not required
  • Experience analyzing multiple streams of data to assess results, draw conclusions, identify opportunities, and take actions         

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

 
  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.