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Ally Financial Careers

General information

Career area
Insurance
Work Location(s)
CT
Remote?
Yes
Ref #
17090
Posted Date
Tuesday, February 20, 2024
Anticipated Application Closing Date
05-Apr-2024
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Ally Financial is seeking a Fixed Operations Specialist to join Ally’s Fixed Ops team. In this dealer facing role, you will be responsible for managing the profitability of the vehicle service contract business within a geographic territory of assigned dealers. You will be reporting to a Regional Fixed Operations Manager under intermittent supervision applying previous experience to moderately complex tasks.

This position may involve limited travel depending on territory (CT) and assigned dealer needs.

The chosen candidate will have to reside in or be willing to relocate to the territory (CT)


The Work Itself

  • Analyze assigned accounts to identify loss control opportunities
  • Develop and execute tailored action plans to each assigned dealer
  • Maintain a dealer visit cadence appropriate for each account based on profitability
  • Handle individual or reconcile multiple claim issues including adjudication of more complex claims
  • Perform documentation reviews to assess sales versus submission, repair order and used car trends
  • Train employees at assigned accounts on claim and system processes
  • Build and maintain strong relationships with dealers 
  • Establish “Hawthorne Effect” via onsite presence
  • Communicate and collaborate regularly with matrix partners
  • Maintain SalesForce documentation to expectations around dealer activities
  • Participate in additional trainings, educational activities, and regulatory compliance awareness
  • Participate in special projects/assignments

The Skills You Bring

  • HS diploma or equivalent required. Associate or Bachelor’s degree preferred
  • 4+ years of Automotive industry experience required; prior dealer experience a plus
  • Possess analytical abilities to breakdown claim information into trends
  • Prior Ally systems experience preferred
  • Ally product knowledge preferred
  • Above average computer and technical skills
  • Proficient knowledge of Microsoft Office programs 
  • Proficiency in Power BI preferred

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) 
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 

Emerging
55000
Experienced
67500
Expert
80000
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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