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Ally Financial Careers

General information

Career area
Deposits Operations
Work Location(s)
1100 Virginia Drive, PA, 12808 Gran Bay Parkway West, FL, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC
Remote?
No
Ref #
20315
Posted Date
08-01-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Director of Fraud Training – Consumer Bank is responsible for leading training efforts related to fraud prevention, detection, and resolution within the Deposits and Invest Operations business. The Director will develop and oversee key training initiatives, create consistency in associate feedback and coaching protocols. This key leader will hold responsibility for the development and ongoing maintenance of a comprehensive fraud training program.

Ally work locations are Charlotte NC, Lewisville TX, Fort Washington PA and Jacksonville FL. 

In office role with Hybrid schedule, currently 3 days in office and 2 remote

The Work Itself

Training & Education
  • Design and lead a comprehensive and ongoing fraud prevention training program for new hires and internal teams, including fraud analysts, investigators, and support staff.
  • Utilize the results of Quality Assurance, Quality Control, Complaints, SII’s and Performance Dashboards to identify areas of focus for training initiatives.
  • Own training for Change initiatives in support of the lines of business
  • Ensure enterprise and line of business training is up to date with current regulatory expectations.
Controls & Quality 
  • Serve as the central point for quality escalation from other areas of the bank.
  • Implement continuous monitoring and improvement processes to enhance quality.
  • Identify opportunities to improve procedural direction through review of quality findings.
  • Work with the Fraud Data Analytics team to build dashboards and reporting to monitor quality.
  • Perform oversight of training and quality related SII filings within Fraud Prevention.
Collaboration & Leadership
  • Partner with Fraud Operations leaders and analysts responsible for performing (1) process controls, (2) quality assurance, (3) SLA monitoring and (4) SAR management within the Fraud Prevention department.
  • Provide peer leadership to influence the positive impact and outcomes of the Quality Program.
  • Partner with the Learning & Development team to roll out impactful training initiatives.
  • Collaborate with the Head of Fraud Operations, as well as key stakeholders across Compliance, Business Line Risk, Legal and Operations.
  • Foster a culture of compliance, collaboration, and continuous improvement within the Fraud Prevention department.

The Skills You Bring

  • 7+ years of experience in fraud management required; you will be the Fraud SME providing fraud content for training needs.
  • 5+ years of influencing and partnering with stakeholders
  • Strong working knowledge of regulations such as Reg E, CC, P; BSA/AML, NACHA, FCRA, FACTA, UDAAP, and SARs.
  • Experience in building data repositories, retention and analysis reporting.
  • Technical proficiency required in SharePoint, Excel and PowerPoint.
  • Strong organizational and project management skills.
  • Excellent communication and leadership skills, with a track record of effective team management and cross-functional collaboration. Be adaptable to the team’s needs, resetting the pace and content as appropriate.
  • Contribute an Energetic and Enthusiastic passion to the audience. Confidence. Bring creative methods to training sessions to keep them fresh and stimulating.
  • Familiarity with designing and implementation of fraud prevention training programs.
  • Bachelor’s degree preferred.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $125000 - $190000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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