Director - Technology Operations .
Ally and Your Career
The Opportunity
At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech
The Technical Delivery Lead (TDL), Director, will serve as a core execution leader within Ally’s Technology Resiliency Program — a multi‑pillar initiative spanning Operational Resilience, Application Resilience, Infrastructure Resilience, Cyber Resilience, and Third‑Party Resilience as defined in Ally’s unified resiliency framework. This role provides hands‑on leadership to drive delivery, coordinate technology teams, and ensure execution of resiliency commitments
The TDL will partner closely with Product Owners, Pillar Leads, Engineering teams, Operational Risk, Enterprise Architecture, and business-line liaisons to ensure resiliency uplift activities are successfully implemented, measured, and continuously improved.
This position is considered critical to supporting Ally’s enterprise resiliency readiness roadmap and aligning in‑flight work across Technology and Business Units.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
- Program Delivery & Execution
- Own day‑to‑day delivery of technical workstreams supporting Ally’s resiliency pillars.
- Manage the day‑to‑day program structure and cadences, including recurring routines, operating rhythms, stakeholder touchpoints, and delivery ceremonies across all pillars.
- Translate resiliency strategies from Program Leadership into actionable delivery plans, sprint objectives, roadmaps, and measurable outcomes.
- Coordinate delivery across Application, Infrastructure, Cloud, Cyber, and Third‑Party teams to ensure alignment, progress, and risk mitigation.
- Drive disciplined change execution by managing blockers, dependencies, cross‑team alignment, and issue escalation.
- Ensure all delivery activities align to program governance, including Operational Resilience, BCP/DR processes, Fusion mapping, and Critical Business Services prioritization.
- Support reporting to Steering Groups and Technology Leadership with updates on progress, risks, dependencies, and required decisions.\
- Resiliency Testing & Validation
- Lead preparation and execution of tabletop exercises, simulation recovery tests, failover tests, and cloud/infrastructure resilience drills in partnership with engineering teams.
- Ensure alignment to Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets; coordinate corrective actions for failure points or gaps.
- Technical Coordination & Governance
- Partner with Application teams to implement resiliency patterns and uplift fault tolerance.
- Work with Third‑Party Risk and Procurement to ensure resiliency standards are reflected in provider assessments, contracts, and contingency plans.
- Maintain alignment across Operational Resilience, Business Continuity Planning (BCP), Fusion data mapping, and Critical Business Services prioritization.
- Support reporting to Steering Groups and Technology leadership with updates on progress, risks, dependencies, and investment needs.
- Program Integration & Scaling
- Identify in‑flight resiliency activities across Business Lines and support integration into the unified Technology Resiliency Framework.
- Assess opportunities to scale successful resiliency patterns or solutions across BUs, following models such as Project Stronghold.
- Support overall roadmap curation, quarterly planning, prioritization, and risk-based investment decisions.
- Acts as team's interface to IT and Business Partners; develops/maintains strong relationship with vendor teams and vendor management.
The Skills You Bring
Minimum Qualifications:
- 9+ years of relevant experience
- Bachelor’s Degree in relevant field(s) of study or equivalent
Preferred Qualifications
- 9+ years of experience in technology delivery, engineering leadership, program management, or technology operations.
- Strong understanding of infrastructure, cloud, application architecture, and operational resiliency concepts — including redundancy, failover, recovery planning, threat detection, and dependency mapping.
- Demonstrated experience leading complex cross‑functional delivery initiatives with multiple engineering teams.
- Familiarity with disaster recovery planning/testing, cloud migration patterns, and business continuity processes.
- Skilled in structured problem solving, risk assessment, and driving remediation work to closure.
- Excellent communication skills and executive‑ready presentation capabilities.
- Experience working within a large financial services or regulated technology environment.
- Background partnering with Operational Risk, Cybersecurity, or Third‑Party Risk teams.
- Familiarity with tools such as Fusion, Jira, ServiceNow, and cloud platforms (AWS, Azure).
- Agile delivery experience (Scrum, Kanban, PI planning, etc.)
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.