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General information

Career area
Human Resources
United States
Work Location(s)
601 S. Tryon Street, Charlotte, NC
North Carolina
Ref #
Posted Date
Wednesday, May 18, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Do you have a passion for developing leaders and employees?  As a member of the Enterprise Learning and Development (L&D) team at Ally, you will report to the L&D Facilitation Manager and will be a member of the newly created facilitation function.  In support of the L&D Facilitation Manager, you will have responsibility for delivering Enterprise L&D offerings across Ally (e.g., Manager Orientation, Managing the Ally Way, Crucial Conversations, Emotional Intelligence, Situational Leadership).  You will be responsible for coordination, certification, upskilling, coaching, and coordination of facilitators sitting in various lines of businesses and functions across Ally.  You will spend your days teaching others, enriching careers, and positively impacting leadership competencies and business results across the enterprise. 

This is an individual contributor role with broad enterprise impact.  This role will be located in Charlotte, NC.  Although we are currently operating in a virtual training environment, travel will be needed in the future, when face-to-face offerings resume. 

The Work Itself

  • Facilitate leadership development sessions that build and develop our leadership pipeline and organizational competencies
  • Ensure a successful learner experience by managing pre-work, rosters, communications, tracking completion, and post-session follow-ups
  • With direction from L&D Facilitation Manager, develop other facilitators, including coaching on facilitation techniques, plus certifying new facilitators (face-to-face and virtual)
  • Act as producer, as needed, to support other facilitators as they deliver virtual content during their initial sessions following certification
  • Evaluate facilitator effectiveness through end of course evaluations and direct observation, and coach and develop facilitators as needed
  • Work collaboratively with L&D teams in various business units, HR Business Partners, subject matter experts, and the broader Talent Management Team, while ensuring adherence to relevant regulations, policies, and procedures
  • Gather and relay feedback from learning participants to the broader L&D team to help update and/or redesign content to be most effective for the learner
  • Provide input and support to peers on the team to design, develop, and implement new learning content and programs
  • Serve as a trusted and valued business partner

The Skills You Bring

  • 5+ years of experience in facilitation roles
  • Experience managing a team, as this role involves coaching and developing Ally managers through the New Manager Experience program
  • Experience in Financial services or related field, including an understanding of the major business functions
  • Bachelor’s degree in Learning, Leadership Development, OD, HR, Adult Learning/Education, or related field preferred
  • Leadership development and facilitation expertise (e.g., Certification in Crucial Conversations, DISC, Emotional Intelligence, Situational Leadership, StrengthsFinder)
  • Familiarity with adult learning theory, needs assessment, and instructional design methods
  • Facilitation expertise in varied modalities to include instructor-led (in person), virtual instructor-led, video and blended delivery using various tools (e.g., Zoom, Teams)
  • Strong oral and written communication skills, including the ability to communicate in settings of various sizes and using multiple media
  • Ability to adjust facilitation approach and techniques to ensure maximum effectiveness across a diverse audience of participants
  • Ability to orchestrate multiple activities at once to accomplish a goal and use logic and methods to solve difficult problems effectively
  • Ability to provide advice/direction in primary areas of expertise
  • Ability to collaborate across the organization with multiple levels of leadership
  • Demonstrates initiative and personal accountability, meets work demands according to the highest standards, maintains confidentiality, acts with honesty and integrity in all situations, and is viewed as a trusted advisor
  • Ability to travel in the US as needed

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.   

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.