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Ally Financial Careers

General information

Career area
Deposits Operations
Country
United States
Work Location(s)
1100 Virginia Drive, PA, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC
State
North Carolina
City
Charlotte
Remote?
No
Ref #
19176
Posted Date
01-30-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Manager of Fraud Strategy is a key member of the Fraud Prevention team who uses their business acumen, technical skills, and customer focus to support new and emerging fraud prevention opportunities. As the subject matter expert in fraud capabilities, this role will focus on fraud within specific payment channels for Ally Bank and Ally Invest such as account takeover (ATO), scams and payments. Your top priorities will be helping to ensure the business can effectively mitigate fraud risk in an ever-changing and evolving payments environment and driving the fraud strategic initiatives to prevent fraud losses. Your process should include enhancing customer experience, mitigation and ownership of fraud losses related to ATO, Scam, and payment channels, and working with key stakeholders.

At this time, Ally will not sponsor a new applicant for employment authorization for this position. 

This is an in office role with Hybrid schedule. Ally work locations are Lewisville TX, Jacksonville FL, Fort Washington PA, Charlotte NC

The Work Itself

  • Building and maintaining strong relationships internally and externally, including vendors, stakeholders and partners
  • Monitoring strategies to prevent, detect and minimize fraud losses with a focus on proactive controls
  • Identifying risk trends through deep understanding of fraud trends and drivers of loss in the payment space
  • Iteratively delivering solutions to develop towards target state.
  • Leveraging existing technology to improve ACH, Zelle and Wire payment types through balancing risk and customer experience
  • Establishing and monitoring key performance indicators to measure the effectiveness of the ATO and scam strategy and implement improvements based on data-driven insights
  • Conducting market research to stay ahead of fraud trends and vendor offerings
  • Actively participate in industry forums
  • Collaborating with vendors to deploy effective fraud control changes
  • Development of procedures, training and communications for the Fraud Operations team as needed related to strategy driven initiatives
  • Collaborating on business cases and presenting recommendations to senior leaders for funding or approval
  • Driving business requirements for comprehensive delivery of strategic initiatives related to ATO, scams & payments
 

The Skills You Bring

  • 5+ years of fraud retail banking, fraud brokerage, and/or other product related experience required
  • 3+ years of a proven history of driving fraud strategy, delivering fraud technology, and providing strategy solutions
  • Sophisticated knowledge of banking regulations, fraud taxonomy, payment methods, risks and fraud trends, and the Zelle network including related rules and regulation
  • Industry awareness of emerging fraud scams and regulation changes/liability related to scam activity
  • Solid understanding of authentication controls and vendors
  • High level of critical thinking and problem solving abilities
  • Exceptional written and verbal communication skills with an executive presence
  • Experience with deriving actionable insights from data
  • AAP or APRP preferred
  • Bachelor's degree in Business Administration, Finance, Economics, statistics, or other related business related concentration required
  • Masters degree in a business or analytics concentration in lieu of one year of experience

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) 
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $90000 - $150000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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