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General information

Career area
United States
Work Location(s)
601 S. Tryon Street, Charlotte, NC
North Carolina
Ref #
Posted Date
Thursday, April 28, 2022
Working time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Business Analyst will play a pivotal role in a strategic program that will modernize several of Ally’s key applications & build the foundation that will drive business transformation. Primary responsibilities will include working with Business and IT stakeholders to methodically understand and decompose the current process and systems landscape; including external supplier integration points. The Business Analyst will drive value throughout the entire development lifecycle from project inception, requirements, design, construct, testing, deployment validation, and post-deployment analytics. The ideal candidate must be passionate about delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn quickly, is self-motivated, detail oriented, and can sift through voluminous amounts of information to pinpoint which items are relevant for inclusion in the future state solution. The Business Analyst will need blend of business skills and experience in working with cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results. This role will require impeccable organizational, time management, and communication skills, and must work well in a matrix organization.


The Work Itself

  • Decompose as-is processes (including mapping to multiple systems, inputs, outputs and integration points)
  • Gather and document requirements in multiple process areas and disciplines in the Commercial Auto Finance arena including business process, controls, system conversion, data conversion, analytics and reporting
  • Determine how current functionality, business rules and controls will map and be configured in the new system; identify opportunities to simplify and streamline existing processes and controls, leveraging go forward software
  • Leverage internal and external best practice and benchmark data to drive productive and appropriate process changes that will simplify process, support ease of business, and improve controls
  • Work with various internal and external IT partners to define best solutions for future-state Operations ensuring solution is flexible and accommodating to future innovation and growth strategies  
  • Test work delivered by the development teams
  • Develop and execute thorough project, change management, and test plans and aid in the closure of gaps and defects
  • Aid in change management and acceptance, including communication and training
  • Perform analytics on data from production systems

The Skills You Bring

  •             2+ years in customer service or financial services industry is needed. 
  • Required:  Experience in SQL and enjoy data mining.  Ability to work independently 2-3 days at a time to accomplish tasks.
  •            Skilled with Microsoft products, in particular Excel, Access, PowerPoint, Visio
  • Reporting – Intermediate to Advanced Experience in 1 or more Microsoft Access, Microsoft Excel, SAS, Power BI and Cognos
  • Experience in one or more of the following areas is recommended:
    • Customer Management
    • Business and Change Delivery
    • System Conversion
    • Platform Development
    • Solution Integration
    • QA Testing
    • Data Warehouse – Query writing
    • Data Business Glossary – Define and catalog various business data fields
    • Data Migration – Assist IT in defining critical data to move from current to new system
  • Accomplished at facilitating sessions with cross-functional groups to gather appropriate inputs required to define several key items including, but, not limited to processes flows, requirements, controls, test cases, and training materials
  • Familiar with process re-engineering
  • Excellent written and verbal communication skills
  • Able to work on multiple teams and prioritize efforts based on program objectives and timeline
  • Capable of working with stakeholders to define and document reporting and analytics needs
  • Ability to travel as needed to support project
  • Willingness to commit to multi-year project assignment

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:


Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit


Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.


We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.