Ally Financial Careers

The Crisis Management (CM) Incident & Technology Management Senior Analyst is a member of the Crisis Management & Business Continuity (CMBC) team and will support the CM Incident & Technology Management function in developing, documenting, and executing incident response/crisis management processes and supporting CMBC’s use of threat and asset monitoring, emergency notification, and planning/response management tools. This role will actively participate in incident response to mitigate business disruption and will report to the Manager of Incident & Technology Management.

The ideal candidate is detail-oriented and innovative, has experience in day-to-day monitoring and incident response, situation reporting, risk assessment, and can build collaborative partnerships with key stakeholders—internal and external.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• Support the CM Incident & Technology Management function and CMBC overall in executing its responsibilities.
• Develop, maintain, and execute effective monitoring, escalation, and response management procedures—supporting proactive identification of risks and potential crises—as well as management-level summaries and other materials.
• Build subject matter expertise to support the effective use of tools/technology related to monitoring, notification, tracking, and responding to potential or actual incidents or crises, and to support external stakeholder use or understanding of tools, as needed.
• Coordinate with stakeholders to address potential risks, identifying and tracking mitigation measures to improve Ally’s preparedness activities or day-to-day operations.
• Support response management operations, sometimes out of regular working hours and on weekends.
• Enhance and maintain Crisis Management documentation to refine procedures and guidelines that algin with enterprise risk and crisis management frameworks
• Support establishment and execution of nascent CM-related metrics, reporting, and trending.
• Develop and present presentation and summary material for use in leadership briefings and relevant committees.
• Maintain and develop reporting and document retention processes to satisfy audit or other policy requirements. 

• Bachelor’s degree 
• 3+ years of experience in financial services, risk management, or related field.
• Experience in or understanding of operational risk management, crisis management, business continuity, emergency management, physical security, and/or enterprise resilience.
• Experience using incident/risk management platforms, monitoring and tracking tools, and/or  emergency notification systems.
• Experience coordinating or participating in the response to a major, unplanned disruptive event that required activation of Incident or Crisis Management Plans preferred.
• Ability to work collaboratively and build trusted partnerships with a diverse range of colleagues internally and externally.
• Self-motivated and able to effectively manage competing demands and priorities.
• Strong communication skills (both verbal and written) and ability to interact with others—including senior leadership and executives—in a professional manner.
• Proficiency with Microsoft Teams, Word, SharePoint, PowerPoint, and Excel.
• Incident response or crisis management experience (private or public sector) preferred.
• Excellent analytical skills and ability to effectively synthesize information and communicate ideas and insights across the organization, including with executive leadership.