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Ally Financial Careers

General information

Career area
Vehicle Remarketing
Work Location(s)
500 Woodward Avenue, MI
Remote?
No
Ref #
19802
Posted Date
05-13-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Under the general direction of the Business Process Director the Business Process Sr Analyst is responsible for leading a team that provides daily support for the SmartAuction and white label websites. This position is primarily responsible for monitoring of vendor activities and performance, vendor invoice tracking and processing, general day-to-day internal & external customer support, support operationalization of new programs and processes, and mitigating and escalating of risks.

The Work Itself

  • Oversee the performance and direction of direct reports including on-going coaching, feedback, and development plans.
  • Provide superior customer experience ensuring all vendor supporting activities, escalations to support mailbox, are handled professionally, timely, and accurately.
  • Processing of invoices, incentives, and/or rebates timely and accurately.
  • Bring operational and vendor maintenance/monitoring expertise to support implementation of new operational processes and/or enhancements to existing processes.
  • Key customer support ensuring we’re exceeding expectations.
  • Identification and clear escalation of potential risks and issues to leadership.
  • Ensures all desk policy and procedures are maintained and accurate.
  • Miscellaneous tasks as assigned.

 

 

The Skills You Bring

  • Intermediate knowledge of Microsoft Office applications including MS word, Excel, Access, and Outlook.
  • Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs.
  • Possesses excellent organizational and time management skills.
  • Projects a professional phone and email manner.
  • Possesses excellent communication skills (verbal, written, listening).
  • Completes multiple tasks and assignments with minimal supervision.
  • Maintains high levels of motivation, performance, and personal integrity aligned with Ally’s corporate values.
  • Identifies areas for continuous improvement and make recommendations and/or implement solutions.
  • Is dependable and reliable.
  • Maintains a positive attitude and cooperative spirit; a “can do” attitude.
  • Maintains sensitive and confidential information.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.


#DFS
#LI-Hybrid
   

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $70000 - $100000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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