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General information

Career area
Loan Administration/Operations
Work Location(s)
900 N. Arlington Heights, Itasca, IL
Ref #
Posted Date
Tuesday, September 28, 2021
Working time

Ally and Your Career

  • Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

  • Responsible for standard daily operations and support of inbound or outbound customer service contact-center environments. Departments will coordinate the operational interaction of departments in support of business objectives. Maintains quality contact-center practices in response to customer inquiries. Receives explicit instruction on filing, recording, and organizing documentation associated with a product.

The Work Itself

  • Responds to inquiries regarding application information, coverage, rating, billing and policy service.
  • May interact with underwriters at non-affiliated insurance companies to secure coverage not underwritten by Ally.
  • Works closely with producers to assure that new and renewal business information is collected in a timely and thorough manner; also participates in the quality control function to verify accuracy of proposals and policies.
  • Is assigned less complex situations than Senior Customer Service Representative.
  • Typically reports to a Senior Customer Service Representative.

The Skills You Bring

  • Entry Level.
  • Experience in financial services or similar industry.
  • Bachelor's degree in business or related may be used as a proxy for the experience.
  • Performs clerical, administrative and technically based activities and/or supporting tasks.
  • Typically requires intermediate knowledge of Microsoft Office programs.
  • Intermediate written and oral communication skills.

How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

    Who We Are:

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

    Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.   

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.