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General information

Career area
Customer Service
Work Location(s)
2911 Lake Vista Drive, Lewisville, TX
Remote?
No
Ref #
13349
Posted Date
Friday, July 29, 2022
Posting Expiration Date
16-Sep-2022
Working time
Full-time

Ally and Your Career

What can we do for YOU?

Starting at $20/hr + Monthly Incentives

$500 Sign-On Bonus


  • Hybrid work environment
  • Competitive Paid Time Off program with holiday and flexible paid time-off, including time off for volunteering and voting
  • Industry-leading 401K retirement savings plan with matching and company contributions
  • Student loan and 529 educational assistance programs
  • Tuition reimbursement
  • Supporting your health & well-being by providing you and your family programs to help you stay on track physically, socially, emotionally, and financially
  • Adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discount

The Opportunity

English & Spanish - Bilingual skill required 

*Training Class Starting Tuesday, October 3rd*

Schedule

  • 7am - 4pm Monday through Friday
  • 11am - 8pm once per week
  • 7am - 11am one Saturday per month

    If you are skilled at customer service and love to help people find solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally team member, you'll be contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency and helping customers bring their accounts current by negotiating payment arrangements. We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance, and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices. 

    The Work Itself

    Bilingual (English and Spanish) skill required

    HS diploma or equivalent required.  

    Prior experience in financial services or similar industry preferred. 

    Associate's degree or Bachelor's degree in business or related field may be used in lieu of experience. 

    Excellent listening, oral, and written communication skills.

    Attention to detail. 

    Professional phone etiquette. 

    Skip tracing skills preferred. 

    Sales and/or persuasive negotiation skills. 

    Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards. 

    Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action. 

    Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.  

    Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.

    The Skills You Bring

    Bilingual (English and Spanish) skill required

    HS diploma or equivalent required.  

    Prior experience in financial services or similar industry preferred. 

    Associate's degree or Bachelor's degree in business or related field may be used in lieu of experience. 

    Excellent listening, oral, and written communication skills.

    Attention to detail. 

    Professional phone etiquette. 

    Skip tracing skills preferred. 

    Sales and/or persuasive negotiation skills. 

    Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards. 

    Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action. 

    Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.  

    Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.