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General information

Career area
Loan Administration/Operations
Work Location(s)
500 Woodward Avenue, Detroit, MI, 900 N. Arlington Heights, Itasca, IL, Work From Home, Remote, QC
Remote?
Yes
Ref #
11451
Posted Date
Tuesday, April 26, 2022
Working time
Full-time

Ally and Your Career

  • Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

  • The Mechanical Claims Specialist supports the Repair Technicians at our dealer customers and repair facilities. Primary responsibility involves providing policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions. Provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.

The Work Itself

  • Effectively communicate in French and English with repair facilities to acquire pertinent repair information
  • Respond to inbound calls and written correspondence from customers, repair facilities and financial institutions to assist with policy administration and claim inquiries.
  • Document customer interactions and decisions made
  • Achieve total customer satisfaction when handling contract and claim matters.
  • Communicate information effectively, keep appropriate parties informed.
  • Follow all internal, state and UDAAP guidelines
  • May be responsible for claim exceptions/special claim approvals.

The Skills You Bring

  • Strong mechanical background with ability to communicate effectively with repair facilities to acquire pertinent information.
  • Ability to negotiate and make quick decisions.
  • Type 40 WPM.
  • You’ve branded yourself as a problem solver and you objectively manage conflicting priorities.
  • HS diploma or equivalent required.
  • 2 + years' experience in automotive repair industry.

How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

     
    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
     

    Who We Are:

     

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

     

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

     

    Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

     

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.