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General information

Career area
Collections
Work Location(s)
2911 Lake Vista Drive, Lewisville, TX
Remote?
No
Ref #
12823
Posted Date
Thursday, August 4, 2022
Working time
Full-time

Ally and Your Career

  • Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

 

Operationalize a single point integration team for optimal communications of process and systems to third party collection agencies with minimal supervision. This role will consist of providing support to our legal service providers and serving as a legal witness when the need should arise. Implementation of projects as assigned by management to determine effectiveness and potential risk verse benefit to process and procedure updates. Support processes associated with supplier performance management and continuing monitoring for third party service providers conducting recovery collection activities on behalf of Ally. Responsible for creation and tracking of all witness requests and travel related items.

The Work Itself

  • May review any compliance/cost issues related to supplier
  • May assist in developing/refining appropriate metrics to measure supplier performance
  • May be responsible for assisting in supplier due diligence
  • Travel to trials in order to serve as Ally witness, as need arises
  • Delivers continuously improving year-on-year expense results and performance lift by improving processes and increasing productivity. 
  • Builds solid peer-to-peer relationships in a team environment to meet operational needs. 
  • Communicates effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional service regarding routine and escalated requests. 
  • Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process. 
  • Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems. 
  • Responds promptly to vendor requests (information, data, letter generation, etc.) as needed.  Advanced data entry and word processing skills. 
  • Advanced oral and written communication skills
  • Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets; 
  • Ability to exercise judgment to research and solve operational problems where the answer is not apparent;

The Skills You Bring

  • Bachelor’s degree in related field or applicable years of business experience preferred. 
  • 3+ years of Recovery Industry knowledge and or financial services industry knowledge.
  • High level of written and oral communication skills
  • Ability to maintain strict confidentiality
  • Detail oriented with strong problem-solving skills; strong analytical skills
  • Negotiation/conflict resolution skills
  • Must be an independent worker with strong time management skills
  • Project / Process Management framework knowledge and application is a preferred
  • Ability to manage multiple projects and assignments; able to prioritize and meet deadlines
  • Able to travel overnight (25% +/-)

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

 
  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.