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Ally Financial Careers

General information

Career area
Technology
Work Location(s)
2911 Lake Vista Drive, TX, 500 Woodward Avenue, MI, 601 S. Tryon Street, NC
Remote?
No
Ref #
19602
Posted Date
05-06-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

The Associate Analyst - Digital Products provides support for the day-to-day management of WalkMe, a digital adoption application leveraged by our contact center associates. The Associate Analyst supports the development of new and/or existing solutions to optimize the performance of our associates as well as drive meaningful business outcomes. This associate’s role will also evolve to include building, monitoring and refining measurement plans across product platforms include CRM, telephony and chat channels.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.


The Work Itself

Digital Adoption Solution Analyst & Builder:

  • Collaborate with stakeholders to identify pain points, obtain requirements, and develop solidified business cases.
  • Write user stories that define the functionality and requirements for digital adoption solutions.
  • Design and build digital adoption solutions to create seamless user experiences that drive software adoption.
  • Work with business partners to complete functionality testing on solutions created 
  • Maintain product documentation within our workflow management tool, Jira
  • This individual works closely and cross functionally with other groups and teams such as UX, L&D and Business Partners to complete assigned efforts.

Analytics & Measurement:

  • Understand and measure product and use case performance; build measurement plans from discovery to measure' across all teams and initiatives, including CRM, telephony and messaging/chat. 
  • Partner with business stakeholders and/or Product Owners to develop and refine measurement plans, collect baseline metrics and build dashboards in applicable applications.  
  • Understand the Voice of the Customer and Associate, champion the customer and associate experience.

Other activities as required

  • Maintain digital adoption solutions on an ongoing basis to ensure limited interruptions to the associate digital adoption experience
  • Partner with business stakeholders, monitor measurements regularly to review for optimization or removal of solutions
  • Maintain reporting, analytics and/or business intelligence tools for products found within Customer Care & Communication’s scope 
  • Complete Salesforce CRM training to build skills to support configuration changes within the Platform

The Skills You Bring

  • Bachelor’s degree in business, computer science, engineering, information systems preferred. 
  • General technical knowledge around Digital Product ownership, building and interpreting analytics, and operational performance analytics. 
  • Effective and professional oral and written communication skills
  • Self-motivated and ability to prioritize and multi-task.
  • Strong attention to detail and ability to manage multiple projects simultaneously.
  • Knowledge of codebase such as Json, BBCode and CSS preferred but not required
  • Prior knowledge of using or configuring Salesforce platforms preferred but not required
  • Ready to embrace technology & innovation
  • Ability to engage in creative problem solving
  • You believe good enough is never enough, and are passionate about winning
  • Ability to articulate complex concepts in a clear manner
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
  • Ability to adjust to quickly changing priorities
#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $47840 - $75000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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