Skip to content

Ally Financial Careers

General information

Career area
Human Resources
Work Location(s)
500 Woodward Avenue, MI
Remote?
No
Ref #
19795
Posted Date
05-16-25
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role is on a hybrid schedule, working in our Detroit office at least three days per week. 

Do you have a passion for helping customers? Do you have collaboration, adaptability, and problem resolution skills? In this role, you will report to an HR Employee Care Manager and will provide Tier 1 support for Payroll services including but not limited to Time, Tax, Unemployment, Garnishments, Leave of Absence and benefit payroll deductions. Providing an exceptional customer experience and delighting our customer groups (employees, managers, HR, and Business Leadership), this role is also responsible for day-to-day administration of Tier 1 processes and internal Ally HR programs, and resolution of supplier-escalated calls from employees.

Facilitate delivery of Payroll Employee Care services to employees and managers, directly and through our Managed Service Provider (MSP). 

The Work Itself

·       Serve as primary contact for Tier 1 inquiries and requests that come through case management tool (service now); ensuring responses align to established SLAs and KPIs

·       Keep accurate documentation of case

·       Delight our customers by providing accurate, personalized, and comprehensive responses or by politely redirecting non-Tier 1 requests

·       Execute on day-to-day operational processes per established procedures and quality guidelines while prioritizing work to meet established goals and metrics (timeliness, quality, and customer satisfaction)

·       Audit employee system tax set-up and its translation to withholding with the payroll vendor.

·       Assist in the finalization of Time and Labor audit and file preparation as needed to ensure timely and accurate submission to payroll vendor.

·       Participate in Year-end and W2 planning, coordinating with vendor on any special requirements.

·       Work with tax jurisdictions to understand issues, direct to responsible resource and follow up to ensure successful, timely resolution.

·       Work with payroll vendor to ensure employee pay processes accurately and timely with processing oncycle and offcycle payroll checks.

·       Work with vendor on unemployment claims management service issues

·       Maintain Standard Operating Procedures and generate standard reports requests

·       Identify problems, resolve issues, and identify various solution options while empowering customers through education of self-service capabilities

·       Provide operational and administrative support for special projects as needed.

·       Apply relevant regulations, policies and procedures to business issues and day to day responsibilities.

·       Call attention to risks and challenges to proactively remediate any issues and assist in continuous process improvement activities to refine HR services and Employee Experience


 


The Skills You Bring

 

  • 1+ years of progressive payroll experience in a multi-company, multi-state environment
  • Bachelor's degree in HR, Finance, or related field preferred
  • Experience with tax deposit and filing required preferred
  • Creative problem solver
  • 1+ years of experience using Service Now or other case management technology preferred
  • Experience using Workday HCM or other Payroll HCM solutions preferred
  • Strong Excel skills including pivot tables and VLOOKUP’s required
  • Strong time management, organization and listening skills as well as emotional intelligence to de-escalate and resolve issues
  • Solid oral and written communication skills to frame communications for key customer groups as well as a focus on customer care to provide a positive and quality experience
  • Ability to identify trends and pro-actively address customer’s needs and resolve issues. 
  • Strong analytical and decision-making skills including the ability to navigate within and across teams

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $55000 - $95000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Back to job list