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Ally Financial Careers

General information

Career area
Customer Care
Work Location(s)
MN, TX
Remote?
No
Ref #
19206
Posted Date
Tuesday, January 28, 2025
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Reporting to the Operations Manager for Special Servicing, this position is primarily responsible for the performance and well managed aspect of the Deceased and Revisions Accounts Handling team within Special Servicing. This role will be focused on supplier performance management of all aspects of the Deceased and Revisions Accounts process which includes but is not limited to onboarding, training, quality, compliance, complaint coaching, reporting, performance management of both external suppliers and internal teams as well as performance business review decks. This position will also create and partner to implement strategies, market shifts and performance adjustments within the Deceased and Revisions team to support our continued effort drive cost efficiencies, performance lift and profitability for Ally.

  • Position is hybrid if located in TX (3 days in office, 2 WFH days).
  • Position is remote if located in MN.

The Work Itself

  • Be the face of Ally to the vendor.
    • Be the face of Ally with your Supplier(s) as the primary point of contact
    • Engage with internal and external Sr. Leaders (C Suite)
  • Assist the Deceased accounts/Revisions department by providing consistent guidance and direction in matters concerning the application of Ally Policies, standards, best practices, tools, and priorities
  • Primary point of contact for in conducting monitors, audits, and reviews for assigned suppliers. Including Business Continuity Planning, Compliance Reviews, Risk Profiles, Onsite audits, in addition to monitoring Operational and Strategic updates to process and procedure.
  • Review & Validation of supplier invoicing , services provided, SLA’s, statements of work
  • Lead in developing/ driving /refining appropriate metrics to measure supplier performance
    • Assist in development / validation / refinement of metrics to measure supplier & department performance.
  • Primary point of contact in review of supplier due diligence, performance management, market share shifts, key participant in onboarding / offboarding of suppliers.
  • Review customer complaints identified during process monitors or escalated from ECR, CFPB, consumer attorneys, etc.
    • Utilize problem-solving skills for root cause analysis, and solution sourcing for identified process gaps
  • Adhere to standard cadence of on-site visits to suppliers as needed / requested to ensure compliance as well as performance reviews / trends
  • Represent Ally at on-site visits to suppliers as needed (or) requested to ensure supplier compliance while leading performance review conversation.

The Skills You Bring

·       2+ years in customer service or financial services industry is required.  

·       Project / Process Management framework knowledge and application is a preferred

·       Demonstrates strong analytical, negotiation, problem solving, and organizational skills

·       Demonstrates a high degree of personal accountability, passion, and execution

·       Ability to multi-task for multiple groups (internal/external) and work reliably in time sensitive situations

·       Ability to work independently and anticipate needs of leadership

·       Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrixed environment

·       Ability to maintain confidentiality

·       Knowledge of Auto Finance life cycle

·       Displays Growth Mindset – Identifies and implements new best practices

·       Strong verbal and written communication

·       Takes pride in work quality and performance

·       Self-Aware – Seeks and implements feedback

·       Able to travel overnight (10% +/-)

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) 
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $55000 - $80000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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